Founded in 1910 ,_ KONE (https://www.kone.com/en/) _is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable.
Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability (https://www.kone.com/en/sustainability/) leader with repeated recognitions by Forbes (https://www.forbes.com/companies/kone/?sh=3dd0aa0b7d27) ,_ _Corporate Knights for clean capitalism and others.?
Job Overview
??Are you ready to make your next career move to?join our team at KONE as our Operation Support Desk - Agent?
Do you enjoy ensuring accurate and timely resolutions for tickets/calls related to mobile device management to ensure a premium customer experience?
Do you communicate with confidence and follow pre-defined scripts to ensure an exceptional customer service experience where knowledge articles exist?
Does leveraging critical thinking skills to assess the cause for the call/ticket, and offering proper solutions and escalations motivate you?
Are you skillful with accurately logging tickets to ensure date is useful with on-going continuous improvement projects?
Do you demonstrate a passion for quality and results?
Are you committed to promoting a safety culture in your team?
If you answered a resounding YES to these questions, then we have an amazing opportunity for you!
Location of position: Moline, IL.
Job Duties
As our Operations Support Desk - Agent, you will successfully analyze, problem-solve and collaborate to ensure that objectives are completed by performing the required duties while working with your customers and colleagues. Your mission is to promote a positive culture by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results.
Entry Level Requirements:
With a associates or bachelor's degree, you will bring 1+ years of progressive and successful high-volume technical or customer support experience to KONE.
Professional Requirements:
You will bring 5+ years of progressive and successful customer service / call center experience to KONE. You will use the knowledge gained through your associate's degree (or higher) in Information Systems or Business Administration.
Hiring requirements
Extensive Experience in device support for both iOS and Android operating systems.
Experience in large scale provisioning and deployment of mobile devices.
Experience in using vendor supported portal actions (Version, AT&T, Rogers, Tangoe)
Experience supporting Multi Factor Authentication
Experience in an international matrixed organization
Skilled in developing processes to eliminate root cause of issues.
Knowledge of LEAN/Six-Sigma/DMAIC principles and experience identifying process improvement opportunities
Working knowledge of VMWare/AirWatch and supporting deployed devices
Working knowledge of SAP
Understanding of Active Directory principles and policies
Possesses the capability to understand the organization's goals and objectives and develop strategies that support the business plan
Demonstrates effective communications, interpersonal and teamwork skills
Champions and initiates change and helps others to embrace change
Exhibits a high level of Integrity
Demonstrates superior work ethic
Posses a can do and positive approach to their work
Turns problems/issues into opportunities for success
Attacks opportunities with vigor
About KONE
At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.
We hire diverse individuals because we believe diversity drives innovation .
We value your authentic self.
Collaborative, creative, and supportive work environment.
Passionate about safety, quality, and innovation
We care about the communities where we live and work. \
Just some of our many benefits include:
Competitive salary
Flexible work schedule
Opportunities to learn and grow
401K Employer Match
401k Employer Non-elective Contribution
Well-being Program
Medical, Prescription, Dental and Vision Insurance
Digital Health Solutions & Telehealth
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Employee Family Assistance Program (EFAP)
Family & Medical Leave
Parental Leave
Leave to Care for a Domestic Partner
Paid Time Off & Holidays
Company Paid Life and AD&D Insurance
Supplemental Life and AD&D Insurance
Company Paid Short-term and Long-term Disability
Buy-Up Long-term Disability
Critical Illness Insurance
Hospital Indemnity & Accident Insurance
Identity Theft Protection
Legal Insurance
KONE Credit Union
Tuition Reimbursement
Commuter Benefits
Annual Base Pay Range:
The hiring range for this role is $62,700 - $82,320. The compensation package offered will depend on candidate's ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.
Variable Compensation
KONE Annual Bonus plan at 5% Target Incentive (50/50) based on achievement of company goals and individual goals.
Come share your passion and energy to make a positive impact at KONE for our customers and your career (https://kone.wd3.myworkdayjobs.com/en-US/Careers) !
Beware of Recruitment Scams (https://www.kone.us/about-us/careers/)
Read more on www.kone.com/en/careers/
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/
At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
