Summary The Fisher House Program provides temporary accommodations and support for accompanying individuals who provide familial or equivalent support to Veterans and active-duty Service members receiving treatment at major military and Department of Veteran Affairs (VA) medical facilities. Assistant manager is responsible for on-site management, planning, operation and administrative coordination of the lodging program. Responsibilities Major duties include but not limited to: Explains Fisher House and Center for Development & Civic Engagement (CDCE) policies, procedures and regulations to employees, Veterans, family members, caregivers and visitors to the Thomas H. Corey VA Medical Center and West Palm Beach Healthcare System. Interacts professionally with patients, visitors, guests, clinical providers, military liaisons, volunteers, community supporters, executive leadership, VA employees, Fisher House Foundation personnel, congressional staff and public while remaining conscious of multiple cultures, abilities, and generations. Maintains automated program databases to manage the Fisher House and Center for Development and Civic Engagement (CDCE) to ensure timely and accurate documentation of Fisher House referrals along with medical center and Fisher House donations. Gathers information, identifying and analyzing issues, and developing recommendations to resolve substantive problems of effectiveness and efficiency of work operations in the Fisher House and Center for Development & Civic Engagement (CDCE) programs. Plans, schedules, coordinates and monitors the operation and administrative management and efficient use of the Fisher House and CDCE programs and resources. Resolves a variety of problems related to Fisher House and CDCE operations and management formulating procedures; and inspecting and evaluating the efficiency of operations; and affects the quality and efficiency of the facility's services to Veteran's family members during their stay at Fisher House. Exercises tact, diplomacy, ingenuity, and skill in gaining acceptance of plans, schedules, technical or policy requirements which may form the basis of conflict. Exercises independent judgment in choosing, interpreting, or adapting guidelines to specific issues and situations related to the Fisher House and CDCE program and operations. Participates in designing and marketing activities and products that educate the public about the Fisher House mission and its interrelationship with the Medical Center, benefits provided to families of veterans and active-duty military members. Greets and orients guests to the house and safety procedures. Conducts tours of and orientation to the Fisher House. Plans for and arranges open houses, special dinners, and holiday activities. Ability to interpret VA and VHA directives, and Fisher House management procedures and general business/housing management principles and practices. Knowledge of Medical Center's computer systems and related programs for inputting and extracting data, maintaining data bases, spreadsheets, and other electronically stored data for analyzing occupancy rates, work orders, control points, etc. as well as proven analysis and report generating abilities based on the use of trending data. Knowledge of appropriate vs. inappropriate workplace boundaries and must never engage in inappropriate relationships with guests, patients, volunteers, or other staff members. Work Schedule: 4-10 hour shifts, including rotating weekends Telework: This position is not authorized for telework. Virtual: This is not a virtual position. Position Description/PD#: Housing Management Specialist/PD031160 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/10/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Plans, schedules, coordinates and monitors the operation and administrative management and efficient use of the Fisher House and CDCE programs and resources. Gathers information, identifying and analyzing issues, and developing recommendations to resolve substantive problems of effectiveness and efficiency of work operations in the Fisher House and Center for Development & Civic Engagement (CDCE) programs. Interacts professionally with patients, visitors, guests, clinical providers, military liaisons, volunteers, community supporters, executive leadership, VA employees, Fisher House Foundation personnel, congressional staff and public while remaining conscious of multiple cultures, abilities, and generations. Collaborates with CDCE, to account for all donations (cash and in-kind donations) and expenditures. Maintains the database to ensure accuracy of currently lodged guests, upcoming departures and needs for extension, cancellations and re-bookings, daily room availability and all projected lodging needs OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. Such education must demonstrate the knowledge, skills and abilities necessary to do the work. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond 2 full years of progressively higher level graduate education leading to such a degree or a masters degree. Preferred Experience: 3 years Customer service training 1 year of hostel/hotel front desk experience You will be rated on the following Competencies for this position: Attention to Detail Computer Skills Creative Thinking Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Oral Communication Problem Solving Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The duties and responsibilities of the position require mobility between various floors and rooms within the Fisher Houses and CDCE program and various other buildings at the medical facility campus and off-campus locations. Average physical ability, dexterity, and strength are needed for this position. This includes preparation for open houses and special programs. Although some of the work is sedentary, the employee will be walking, standing, bending, climbing stairs, and carrying some light items (under 50 pounds) such as moving/lifting of equipment, carrying boxes of donated items. The employee must be able to complete the tasks for receiving, transporting supplies, and conducting meetings in the community. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
