Summary The Chief, Business Office provides overall leadership and managerial functions of planning, organizing, staffing, operating and budgeting for the Business Office. The incumbent develops and communicates the vision for the Business Office, expresses the values that hold the service together and guides it through significant and continual change to ensure that benefits are administered in an effective, patient focused matter. Responsibilities Major duties include, but are not limited to: Responsible for marketing, business planning, external revenue generation, insurance functions, and overall health plan management in the rapidly changing present and future health care marketplace. Works closely with the facility Director, Deputy Director, and Chief of Staff. Establishes the mission, vision, and values for the Business Office consistent with the VAPORHCS's mission, vision and values and uses these established values and visions to make critical decisions, ensure required personnel, budget, space and equipment are provided, and to guide, coach, and influence the changes required to meet VAPORHCS, VISN 20, VACO, Joint Commission and VA mandates. Develops and directs a formal orientation and employee workforce development and training program for the Business Office employees that will develop technically competent medical administration employees who support the functions of the professional staff. Attracts and retains quality staff for medical administration services and ensures the staff participates in the development of goals and objectives and establishing policies, procedures, and the standard practices needed to ensure consistent quality care. Maintains close liaison between clinical and administrative services, monitors programs, and reports service opportunities and resource requirements to appropriate management officials. Ensures prompt and effective responses to patients, clinical and administrative staff, Service Organization Officers, congressional aides, management, etc. Effectively anticipates problems, develops solutions, and formulates plans to meet workload demands, patient needs, and patient expectations. Uses a systems approach to systems redesign/ engineering and takes measurements to assess progress and makes data driven decisions. Responsible for the management, budgets, and oversight of the VA functions pertaining to Patient Eligibility, Patient Funds, Scheduling Call Center, Health Information Management, and Telephone Operators. Identifies opportunities to reduce costs, eliminate waste, and ensure resources are used in the most cost effective manner. Provides leadership, support, emphasis and focus for innovative learning for Business Office employees. Directs several programs that perform technical and administrative work. During Deputy Director absences, serves in an executive acting capacity for the VAPORHCS. Plans and assigns work to subordinates based on priorities and capabilities. Develops performance standards and evaluates performance of subordinates. Ensures actions are consistent with the Union agreement, EEO principles, and safety policies. Performs other related duties as assigned. Work Schedule: Monday - Friday, 7:30am - 4:00pm PST Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Business Manager/PD213080 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet time-in-grade requirements and specialized experience within 30 days of the closing date of this announcement, 04/07/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements within 30 days of the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Directing major programs with multi-million dollar levels of annual resources and overseeing the planning, organizing, and staffing of an organization. Making critical decisions on personnel, budget, space, and equipment. Participating in strategic planning processes for highly technical and administratively complex programs. Managing the organizations budget and identifying ways to improve production, reduce costs, eliminate wastes, and ensuring resources are used in a cost effective manner. Briefing materials and preparing data driven information to make decisions and aid in negotiations. Developing and directing employee development training programs to ensure consistent quality care. Planning and assigning work to subordinates. Developing performance standards. NOTE: Experience must be fully documented on your resume and must include job title, duties, month & year starting and ending dates AND hours worked per week. Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
