Portland OR - DFS Operations Manager

Home Depot • Portland, OR • 7h ago

DFS Operations Manager

Operations. People. Problem-Solving. Repeat.

Are you someone who thrives in fast-paced environments, loves turning chaos into clarity, and enjoys leading teams to win every single day?

As an Operations Manager , you'll play a critical role in keeping our daily operations running efficiently while supporting our drivers, office teams, and customers. You'll partner closely with the General Manager and leadership team to ensure service excellence, compliance, and a great employee experience.

Rotating schedule: Tuesday - Saturday and Monday - Friday (5:00 AM Start time)

Role requires obtaining a DOT Medical Card

DFS: Direct from Store (OMs drive to support teams and development)

What You'll Be Responsible For

Day-to-Day Operations

Keep a pulse on on-road operations , monitoring routes, exceptions, and service performance throughout the day

Support driver teams and customer service by troubleshooting issues, managing calls, and resolving delivery exceptions

Ensure manifests, routing, dispatch, and check-ins are accurate, compliant, and on time

Partner with the Router to optimize routes while staying within DOT regulations

Review exceptions (reschedules, refunds, cancellations) and ensure everything is staged, labeled, and ready

People Leadership

Train, onboard, and support drivers and technicians so everyone understands the "why" behind the process

Manage driver schedules based on forecasts and hours budgets

Conduct performance reviews, provide feedback, and collaborate with HR on engagement and accountability

Help build a culture where employees feel supported, informed, and set up for success

Process & Compliance

Review payroll for accuracy and resolve discrepancies

Ensure full compliance with check-in procedures, MARS cases, claims, and documentation

Investigate freight and Sedgwick claims and drive timely resolution

Maintain a clean, organized flow of paperwork, rosters, and daily recap reporting

Inventory & Facility Support

Order office supplies, uniforms, and parts as needed

Oversee inbound/outbound staging from Home Depot locations for seamless dispatch

Who You'll Collaborate With

General Manager & Leadership Team - strategic planning and execution

Router - daily dispatch and service optimization

Recruiting & HR - staffing, engagement, development

Safety, Training & OpEx Teams - continuous improvement and onboarding What We're Looking For

Strong operational leadership experience

Proven ability to multitask, prioritize, and problem-solve

Comfortable using data and metrics to drive decisions

A people-first mindset with a passion for teamwork and accountability

Why Join Us?

Because what you do matters. Every route you optimize, every team member you support, and every customer experience you have plays a role in our success. If you're ready to lead, influence, and make an impact-we'd love to have you on our team. Temco Logistics is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

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