Account Liaison I

Caris Life Sciences • United States, United States • 4w ago

At Caris, we understand that cancer is an ugly word-a word no one wants to hear, but one that connects us all. That's why we're not just transforming cancer care-we're changing lives.

We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: "What would I do if this patient were my mom?" That question drives everything we do.

But our mission doesn't stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare-driven by innovation, compassion, and purpose.

Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins.

Position Summary

The Account Liaison position is responsible for obtaining the information required to begin Caris's testing, assist with the specimen acquisition process, and communicating with clients throughout the Caris testing process. This position is assigned to support accounts/ territories and is responsible for helping build relationships with field teams and clients. Considerable independent judgment is required to carry out assignments that have a significant impact on the client experience.

Job Responsibilities

Facilitates timely and accurately the resolution of 100 or more discrepancies per day.

Quality check new case set-up with a quality average of 96% of better.

As assigned by management, will be responsible for the service team distribution inbox, answer inbound calls and attach incoming docs to existing cases and the patient folder.

Assist other team members with work as needed to ensure full completion of daily caseloads.

Meets all deliverables and goals set by the department Vice President, Director and or supervisor.

Meets all regulatory agency requirements as they pertain to job function.

Maintains accurate and complete documentation in the client and patient records to continuously improve the customer service process and meet regulatory requirements.

Provides support to the ACT team and Caris Labs for rapid resolution of client issues.

Builds strong customer relationships through client focus, professional demeanor, reliability, and timely responsiveness.

Responds to client emails, calls or fax inquiries regarding clinical data, referral tests, analysis, and test ordering requirements.

Exercises problem-solving and analysis skills to rapidly solve specimen and case discrepancy issues.

Analyzes testing information submitted via Caris requisitions and resolves discrepancies.

Utilizes laboratory information system and customer relationship management software to enter, gather, and analyze data.

Provides proactive communication to clients related to case concerns or issues.

Evaluates client concerns, complaints, and trends to recommend changes to accommodate client needs.

Responsible for individual tasks and projects as defined by management.

Executes other activities as assigned by management.

Required Qualifications

High School diploma or equivalent required.

1-3 years of experience in a client services role where deductive reasoning is necessary and compelling evidence of related service skillsets is required.

Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of Internet for business use.

Preferred Qualifications

1-3 years of experience working in a customer support environment preferred.

1-3 years Laboratory experience.

Bachelor's degree preferred.

1-3 years of experience in a physician office environment, hospital environment or other patient healthcare setting highly preferred.

Proficiency in healthcare and medical terminology required.

Knowledge of HIPAA provisions and importance of privacy of patient data.

Physical Demands

Must possess ability to sit and/or stand for long periods of time.

Must possess ability to perform repetitive motion.

Ability to lift up to 30 pounds.

Training

All job specific, safety, and compliance training are assigned based on the job functions associated with this employee.

Other

This position requires periodic travel and some evenings, weekends and/or holidays.

Potential for hybrid work schedule after 3 months of service and meet the eligibility requirements.

Conditions of Employment: Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check ( applicable for certain positions) and reference verification.

This job description reflects management's assignment of essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Caris Life Sciences is a leading innovator in molecular science and artificial intelligence focused on fulfilling the promise of precision medicine through quality and innovation.

Caris is committed to quality and excellence at our state-of-the-art laboratories. Learn more about our tissue lab and the advanced technologies that are helping improve the lives of cancer patients.

Similar Jobs

WordPress Developer

Data Group Inc • Part-time • Remote (United States) • $38 - $55 / hour • 1w ago

IT & Engineering software development webdevelopment Remote Work

About This Role Data Group Inc. is hiring a WordPress Developer for part-time remote client work across corporate, marketing, and conversion-focused web properties. This role is best suited to someone who can independent...

1w ago

Go to Apply

MOBILE PHLEBOTOMIST SUPERVISOR

Our Blood Institute • Full-time • Tulsa, Oklahoma, United States • $17.50 - $25 / hour • 1w ago

Hospital & Medical Phlebotomist healthcare licensed professional nurse

BONUS PAID AT 6 MONTHS, 1 YEAR AND 3 YEARS TOTALING $3,000! ADDITIONAL PAY IF FLUENT IN SPANISH! RELOCATION BONUS NEGOTIABLE Do you have the proven leadership/supervisor ability to work side by side with your team to kee...

1w ago

Go to Apply

Senior Software Engineer

UnitedHealth Group • Raleigh, NC • 55min ago

IT & Engineering

Requisition number: 2349895 Job category: Technology Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly imp...

55min ago

Go to Apply

Software Engineering Manager

Ford Motor Company • Montgomery, AL • 55min ago

Management & Administrative

We made history and now we work to transform the future - for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you...

55min ago

Go to Apply

Software Engineering Manager

Ford Motor Company • Little Rock, AR • 55min ago

Management & Administrative

55min ago

Go to Apply

Sr. Software Engineer

Vertafore • United States, United States • 56min ago

IT & Engineering

$80,000 - $100,000 / year Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. Our suite of products provides solutions to our customers that help them bette...

56min ago

Go to Apply

Software Engineer III

Sharp HealthCare • San Diego, CA • 56min ago

IT & Engineering

Facility: Corporate Offices City San Diego Department Job Status Regular Shift Day FTE 1 Shift Start Time Shift End Time Hours **: Shift Start Time: Shift End Time: AWS Hours Requirement: Additional Shift Information: We...

56min ago

Go to Apply

Principal Software Engineer (Architect)

Microsoft Corporation • Redmond, WA • 56min ago

IT & Engineering

Overview Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for...

56min ago

Go to Apply

Machine Learning Software Engineer

Cornell University • Ithaca, NY • 56min ago

IT & Engineering

Machine Learning Software Engineer (Remote) No Visa Sponsorship is available for this position. About the Cornell Lab of Ornithology The Cornell Lab of Ornithology is a tech-centered conservation organization with a miss...

56min ago

Go to Apply

Software Engineer II - CoreAI

Microsoft Corporation • Redmond, WA • 56min ago

IT & Engineering

Overview Core AI is at the forefront of Microsoft's mission to redefine how software is built and experienced. We are responsible for building the foundational platforms, services, programming models, and developer exper...

56min ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)