Account Assistant - School & Healthcare Foodservice Sales

Cash-Wa Distributing • Kearney, NE • 4d ago

Position Summary: Function as the administrative support of the School & Healthcare Foodservice Sales team working with both internal and external clients to retain and build our client base.

Job Duties

This is a list of current major job duties and expectations, but includes other duties as assigned.

Manage assigned school & healthcare accounts in a manner that will ensure customer satisfaction while achieving Sales and Gross Profit Plan Goals.

Develop a strong business relationship with customers within assigned business segments via phone and email contact. Includes contact with assigned accounts on a scheduled basis.

Assist with and monitor customer orders via internet ordering systems, email, fax, or call in with a goal of all customers placing orders on-line.

Draft letters, memos, and emails to keep customers and internal departments updated on activities.

Provide superior consultative sales and service by utilizing Order Management Systems, Enterprise Café (CRM), and other Customer Solution Tools to manage accounts to per-determined sales goals.

Focus on increasing sales through account penetration with a focus on key product categories.

Review and improve service levels by monitoring out-of-stocks and substitution reports, weekly sales, inventory, number of deliveries, and other reports.

Monitor contract pricin

Process customer credits in a timely manner and perform customer collections working proactively to keep accounts current.

Assist School and Healthcare Consultants and Bid Coordinator

Maintain customer contact information in Customer Relationship Management (CRM) System

Monitor customer purchases to identify voids and suggest products to sell the complete package.

Research prospect accounts.

Communicate product information to customers in a timely manner (including, but not limited to market updates, shortages, new items, etc.).

Assist with bid preparation and proposals as assigned.

Develop reports for customer business, both new & current.

Assist with new business roll-out as assigned.

Maintain product nutrition files (including CN/PFS documentation) by entering product information and uploading documents to the CWD Portal.

Attend Customer and Prospect meetings as assigned.

Assist Purchasing

Review bid information and customer menus to identify items needed in quantity.

Report large item pulls, potential short-inventory, or special upcoming events that impact inventory to Purchasing

Monitor and communicate product shortages.

Assist Operations

Communicate changes in delivery requirements

Monitor and communicate special routing requests (off-day/special delivery, and recovery)

Monitor number of deliveries.

Education & Experience:

High school equivalency required; some college preferred

Sales experience preferred

Experience in School, Health Care, or Food Service strongly desired

Knowledge, Skills, and Ability:

Friendly and efficient customer skills

Computer stills required, knowledge of MS Word and Excel

Good oral and written communication skills required

Strong ability to prioritize and organize is vital.

Must work well in groups and be able to manage heavy workloads with many interruptions.

Travel:

Some travel may be required

Benefits

Immediate: Eligible for Paid holidays

30 days: Discounted product rates

60 days: Medical, Dental, Vision and Life insurance eligibility, 2 PTO days, Company Paid Life Insurance

90 days: Eligible to start contributing to your 401k

180 days: 2 PTO days

1 year: 401k match eligibility, 8 PTO days, Company Paid Short-Term Disability insurance

As one of the largest privately-owned food service distributors in the Midwest our family owned company has a history of building strong relationships. We are seeking great people looking for professional and personnel growth and a place to make a difference in people's lives. If you are interested in joining an innovative, supportive, values driven company, we invite you to consider a career with Cash-Wa Distributing.

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