Inside Sales Representative

If you like to helping customers, not afraid of suggestive selling, and can problem solve, this may be a fit for you! We are a food distribution company working with a variety of clients in a multi-state area. As a phone-based CSR, you will focus on assisting customers with a range of questions such as product questions, placing orders, assisting with processing credits, helping with identifying delivery dates/times for their location, answering billing questions, and even making outbound calls to existing customers to assist the Outside Sales team. Excellent customer service, phone, and computer skills are essential.

Hours: Sunday 8am-3:30pm, Monday-Thursday 8am-5pm

Wage: $17.50

Job Duties:

Take incoming customer calls in a professional manner that portrays the company as friendly and helpful

Research questions regarding credits and ensuring they are accurately logged and processed

Look into missing items from an order, conferring with other departments on it

Assisting with the plan to get them what they need in a timely manner, reviewing routes and delivery schedules

Assist in billing questions, asking the right questions to forward to the appropriate contact person for their situation

Gain product knowledge to better assist customers and be able to suggest products

Become familiar with assigned Multi-Unit accounts, regularly reviewing orders and identifying potential issues

Make outside calls as needed to assist the Outside Sales team

Be proficient and accurate with the order systems

Other duties as assigned including occasionally covering the front desk for lunches and time off

Knowledge, Skills, and Ability:

Customer service orientation is required

Communicate effectively and professionally via phone and email required

Strong computer skills are essential: Outlook/Excel/Word familiarity is desirable.

Attention to detail and being process oriented is essential

Perform duties and stay on track with minimal direction

Education & Experience:

High school degree required, advanced education is preferred

2 years of administrative or sales experience is desired

Benefits:

Immediate: Eligible for Paid holidays

30 days: Eligible for employee pricing

60 days: Medical, Dental, Vision and Life insurance eligibility, Company Paid Life coverage, and 2 PTO days

90 days: 401k contribution eligibility

180 days: 2 PTO days

1 year: 401k matching eligibility, 8 PTO days, Company Paid Short-Term Disability

Cash-Wa Distributing is a strong, stable and financially smart company. As one of the largest privately-owned food service distributors in the Midwest our family owned company has a history of building strong relationships. If you are interested in joining an innovative, supportive, values driven company, we invite you to consider a career with Cash-Wa Distributing!

Cash-Wa Distributing

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Inside Sales Representative