Customer Service Supervisor

Ryder System • Burlington, NJ • 6h ago

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .

Job Description :

Summary

Under the responsibility of the Manager, the Supervisor Logistics is responsible to supervise, coordinate and oversee the logistics operations and provide coaching, development and training to the staff members. The successful candidate must be able to provide recommendations for improvements to the facility, equipment, machinery, and processes. They will be accountable that the staff is performing to standard and has to ensure that progress is made to achieve the business objectives.

Essential Functions

Supervise, coordinate and oversee day to day logistics operations;

Plan and review, in collaboration with the Logistics Manager, all logistics processes, ensuring that they meet the company standards and customer service specifications

Establish work schedules and procedures and coordinate activities of the workers to ensure optimal shift/team logistics

Accountable for site Key Performance Indication (KPI)

Working in collaboration with customer in all aspect of operations

Meet regularly with team members collectively, as well as on an individual basis to monitor progress towards meeting objectives, track performance, coach and counsel as well as recognizing team and individual successes

Cultivate team spirit with a Diversity and Inclusion initiative and promote cooperation by seeking opportunities to improve internal processes

Carry out performance evaluations of the team members and recommend performance awards and/or merit increases when appropriate

Address performance problems through corrective action and disciplinary process

Understand labor agreement and maintain positive labor relations with all employees

Responsible for implementation of health & safety and security initiatives, practices and behaviors and adherence to company rules and policies

Provide appropriate orientation for employees and Lead Hands and give them the information, technology and any material necessary to perform their jobs

Additional Responsibilities

Performs other duties as assigned.

Skills and Abilities

Instills commitment to organizational goals

Strong planning skills

Results oriented

Effective leadership skills

Motivating skills

Effective interpersonal skills

Diverse team environment

Strong verbal and written communication skills

Possesses a high degree of initiative

Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

Ability to work independently and as a member of a team

Flexibility to operate and self-driven to excel in a fast-paced environment

Capable of multi-tasking, highly organized, with excellent time management skills

Detail oriented with excellent follow-up practices

Qualifications

H.S. diploma/GED required

One (1) year or more experience in transportation, warehouse or distribution environment preferred

0 to One (1) year direct supervisory/leadership experience required

DOT Regulated: No

Job Category: Logistics

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or @type. Compensation ranges for the position are below:

Pay Type :

Salaried

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note :

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat @type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees :

If you are a current employee at Ryder, please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .

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