Accounts Receivable Specialist - Deductions

Central Garden & Pet Company • Boise, ID • 1d ago

This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2521361

Description

Work From Home positions available in the Boise, ID area.We are seeking anAccounts Receivable Specialist- Deductionsto work in our Central Service Center. Looking for a high energy, metric driven candidate to fill a key role within the Invoice to Cash (ITC Accounts Receivable) team to ensure that the customers receivables are kept current by working accounts to resolve deduction issues and assist with possible billing and payment issues as needed. This position is primarily responsible for the deduction resolution and processing of credit memos to customer accounts in a fast paced, goal oriented and metric driven department. Ability to support other team members or departments to meet company needs and demands.

\ KEY RESPONSIBILITIES\ \ \

Verifies the validity of invoicing discrepancies by means of

researching customer claims by working with various departments within the company and directly with the customers.

Obtaining customer documentation from multiple potential sources

(email, phone, portals, postal mail)

Researching claims by pulling shipping documents, liaising with

multiple other departments, internally and externally, to include, but not limited to, customers, warehouses, sales, marketing, pricing, etc. for additional details/clarification when needed.

Adhere to documented complex matrix dependent on brand and

reason for claim to obtain necessary validations and/or approvals to process a credit memo to resolve the invoicing discrepancy.

Dispute invalid deductions to customers by multiple potential

avenues (email, portals, etc.) and follow up with customers regularly to obtain either additional documentation to validate claim or obtain repayment on invalid deductions within defined department goals.

Provide updates regularly and as needed to management team on status

of account portfolio to include monthly aging meetings with detailed status on all past due line items on your customer base.

Ensure claims are raised correctly for all deductions taken by

customers to ensure accurate reporting for the business units.

Review open claims weekly to ensure accuracy of claims for business

unit, reason for claim, amount, etc.

Navigate various customer portals and/or correspond by phone or

email for invoice payment status (dependent on account base).

Maintain weekly checklists for all tasks and ensure their

completion, letting management know of any exceptions.

Address inquiries within the 24-hour service level agreement.

Provide support as needed for internal and external audit

requirements.

Attend and participate in monthly team meetings, monthly one on one

meetings, and quarterly department meetings.

QUALIFICATIONS

Analytical, sound problem solver, detail oriented, organized, strong

communicator (verbal and written), strong sense of urgency.

Accountable and reliable

Results driven and internally motivated to succeed.

Proficient with Microsoft Office experience (primarily Excel and

Outlook)

Basic accounting knowledge (credits/debits, general ledger, profit

centers/cost centers, etc.)

ERP experience

Consumer Products experience

Basic understanding of internal controls including SOX requirements

Ability to adapt to a changing environment and handle multiple

priorities.

Self-starter, ability to work independently and within a team

environment.

Experience in shared service environment

Possess process improvement mindset with a desire to consistently

look for ways to improve efficiency and service.

Other candidate should have thehighest integrity and character and

possess finance experience and business sense.Must be able to follow processes and collaborate cross-functionally.

MINIMUM EXPERIENCE & EDUCATION\ \ \

1-3 years of high-volume Accounts Receivable and deduction

resolution experience

WORKING CONDITIONS

Corporate office environment or home office with frequent use of

phone and PC

New Employee training is held in the office. WFH is offered after

training is complete.

BENEFITS PACKAGE & EMPLOYEE PROGRAMS\

Comprehensive Medical, Dental, and Vision Insurance

Free Life and Disability Insurance

Health and Dependent Care Flexible Spending Accounts

401k with 3% company match and annual employer discretionary

contribution

Paid vacation, holidays and sick time

Employee Assistance Program

Access to thousands of free online courses

Discounts on cell phones, movie tickets, gym memberships, and more!

Education Assistance (both college degrees and professional

certifications)

Referral Program with cash bonus

Access to on-demand pay

Paid parental leave

\

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