IT Operations Manager
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IT Operations Manager
Salary
$100,000.00 - $140,000.00 Annually
Location
Lansing, MI
Job Type
Permanent Full Time
Job Number
4226
Department
Michigan State Senate
Opening Date
04/02/2026
Closing Date
Continuous
Bargaining Unit
N/A
Description
Benefits
Job Description
Under the direction of the Director of the Senate Business Office (SBO) and supervised by the Senate Information Services (SIS) Director, the IT Operations Manager manages the SIS Operations teams, Service Desk and Infrastructure, and supports the implementation of technology initiatives for the Michigan Senate. The IT Operations Manager coordinates day-to-day IT operations and works with the SIS Director to translate strategic objectives into operational plans and priorities. The IT Operations Manager is responsible for overseeing the performance and alignment of IT Operations staff, ensuring effective communication of operational status, risks, and outcomes, and supporting the execution of initiatives to maintain reliable, efficient, and high-quality IT services.
ESSENTIAL JOB FUNCTIONS
Serves as the central communication point for IT Operations, ensuring consistent, timely, and accurate information flow between SIS leadership, supervisors, and key partners
Manages and mentors IT Operations supervisors to support leadership development, decision-making, and accountability
Provides regular structured status reports that identify progress, risks, dependencies, and decision points rather than raw activity
Guides supervisors on workload planning, staff development, conflict resolution, and performance management
Oversees day-to-day IT Operations with an emphasis on service modernization, security, and customer experience
Maintains strong situational awareness across all IT Operations teams
Identifies and communicates issues, trade-offs, and resource constraints, and provides recommendations for resolution
Establishes and reinforces expectations for professionalism, responsiveness, and service excellence
Translates Senate goals, directives, and strategic initiatives into clear operational plans with measurable outcomes
Coordinates and aligns activities across Infrastructure, Service Desk, Technical Services, and Security teams to ensure alignment and effective execution
Balances competing priorities and resource constraints while maintaining transparency with leadership
Ensures work activities align with Senate priorities, deadlines, and risk tolerance
Promotes a culture of trust, collaboration, and continuous improvement across all internal teams and external Senate departments
Ensures appropriate processes are in place for incident management, change management, problem management, and escalation
Monitors workload, staffing levels, and skill requirements; makes recommendations regarding resource needs
Ensures projects and initiatives are appropriately scoped, prioritized, and tracked to completion
Develops strong and effective working relationships with Senate leadership, staff, legislative offices, external partners, and peer IT organizations
Supports the development, implementation, and enforcement of IT policies, standards, and best practices
Ensures appropriate consideration of security, compliance, disaster recovery, and risk management practices
Evaluates processes and tools to identify opportunities to improve efficiency, effectiveness, and service quality
SECONDARY DUTIES AND RESPONSIBILITIES
Exhibits a thorough understanding of Senate policies, procedures, and operations, and of the legislative process
Participates in budget planning, vendor coordination, and technology lifecycle discussions as needed
Serves as a liaison to the other Senate departments and offices, vendors, and the public, as requested by the SIS Director
Performs all other duties as requested by the Director of the Senate Business Office and the SIS Director
Required Education and Experience
Bachelor's Degree in business administration, information technologies, or another related field required
Three or more years of supervisory experience required; experience managing IT teams required
Five years of related, progressively advancing work experience within an information technology department required
Experience in an IT leadership role bridging strategy and execution
Experience working within structured operational frameworks (ITIL, NIST, ISO, DevOps and Agile) required
Other combinations of education and experience evaluated on an individual basis
Alternate Education and Experience
Knowledge of computer programming languages and database concepts that facilitate communication with other information technology personnel
Knowledge of concepts relating to the development and maintenance of effective organizations
Knowledge of the principles and techniques of management, including organization, planning, staffing, training, budgeting, and reporting; ability to instruct, direct, and evaluate employees
Knowledge or experience with conflict and change management and the ability to deal effectively with a wide variety of situations
Ability to show demonstrated emotional intelligence, diplomacy, and professionalism
Ability to maintain operational awareness across IT functions while avoiding direct involvement in detailed technical activities
Ability to inspire confidence, motivate others, establish, and maintain effective relationships; ability to work closely and interactively as part of a technical support team; ability to work cooperatively with information, technical and development analysts to solve problems
Ability to keep abreast of developments in relevant emerging technologies, read technical journals and attend seminars, workshops, and other computer-related presentations
Ability to prioritize multiple tasks in a fast-paced environment, and work within time frames that may be rigid, or subject to change on short notice
Ability to recognize, gather, assemble, correlate, and analyze facts and use them to draw conclusions, define problems and devise solutions or suggest alternatives
Ability to communicate with others, both orally and in writing
Ability to work outside of prescribed work hours when necessary
Ability to maintain favorable public relations, while maintaining confidentiality, in a nonpartisan and professional manner
Ability to use diplomacy, discretion, and judgment in disseminating information
Ability to develop and maintain good working relationships with legislators and other elected officials, staff, vendors, and other agencies
Additional Requirements and Information
This job description is not intended as a comprehensive list of all of the duties required of this position. Additional duties may be assigned from time to time, and the listed duties are subject to change at any time, with or without notice.
STATUS: Salaried, with a standard benefits package
SALARY: $100,000 - $140,000, based on experience
GOVERNING CAUCUS: Nonpartisan
This is a non-civil service, at-will position.
Interested applicants, please submit a cover letter and resume with your application.
The Michigan Senate considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, height, weight, disability, marital status, sexual orientation, gender identity or expression, or any other legally protected status. If you are a person with a qualified disability, you may request any needed reasonable accommodation to participate in the application, testing, and/or interview process by contacting the Senate ADA Coordinator at 517-373-1675.
Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact theADA coordinator (https://www.michigan.gov/ose/-/media/Project/Websites/ose/Contact/RACs.pdf) for the agency that posted this position vacancy.
The Michigan Senate employment benefits include an array of options from health insurance to retirement programs. This page gives a brief explanation of some of the benefits that are offered by the Michigan Senate.
Insurance and Other Benefits
Insurances include medical, dental, vision and life. Employees also have the option to purchase additional life, accidental death, long term disability, long term care insurance, and legal services. Flexible spending accounts for medical expenses and child care are also available.
Leave Time
Full time/salaried employees receive 16 hours of personal time upon hire and accrue 8 hours of leave time per pay period.
Holidays
State employees receive 13 scheduled holidays each year, including New Year's Eve and New Year's Day, Christmas Eve and Christmas Day, Memorial Day, and Veterans Day, just to name a few. State employees also receive Election Day off every other year.
Deferred Compensation
Employees may invest income in a tax-deferred retirement investment program. The state offers two optional deferred compensation plans, the 457 and 401(k). The employee decides the amount deducted from their paycheck.
Retirement
Employees receive a minimum 4% state contribution toward their retirement fund. If an employee elects to contribute more, the state will match that percentage (up to 5%).
Employer
State of Michigan
Department
Michigan State Senate
Address
resume@senate.michigan.gov
P.O. Box 30036
Lansing, Michigan, 48909-7536
Website
https://senate.michigan.gov/employment/
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