Customer Service Intern

Veolia North America • West Nyack, NY • 2h ago

Company Description

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Job Description

Position Purpose:

2026 SUMMER INTERNSHIPS are available at Veolia North America in New York. Students will have an opportunity to gain hands-on experience in Customer Operations. Opportunities are available in the following areas: The Customer Service Intern will support the customer service operations for Veolia's New York Division in Rockland and/or Westchester, NY, gaining comprehensive exposure to utility customer service functions serving approximately 127,000 customers across call center, collections, billing, revenue integrity, back office, and field service operations. Working under the supervision of the Customer Service Supervisor, the intern will assist with various customer-focused activities including responding to customer inquiries, supporting regulatory complaint resolution, assisting with collections and field service coordination, and helping maintain key performance indicators that enhance the customer experience. The intern will have the opportunity to learn about call center operations, walk-in payment center functions, revenue integrity processes, non-revenue water initiatives, billing system operations, and regulatory compliance with NYS Public Service Commission guidelines. This position offers valuable hands-on experience in utility customer service, problem-solving, cross-functional collaboration, and understanding the full lifecycle of customer account management in a regulated water utility environment, while developing professional skills in communication, data analysis, and customer relationship management.

Primary Duties/Responsibilities:

Executes tasks directly related to functional projects and/or process improvements.

Communicates issues and roadblocks related to areas of responsibility.

May assist in research or special projects in a variety of areas in order to fulfill business initiatives and meet business objectives.

May be asked to interact with customers via phone, email, or in- person.

May be asked to prepare and deliver insights and recommendations based on analyses.

Produces findings and draws conclusions from analyses; Makes oral and written recommendations to management.

May be asked to perform field related duties, as assigned.

Internships are focused on learning and exposure to fundamental business processes and procedures.

Qualifications

Education/Experience/Background:

High School Diploma/GED is required.

Working towards a four-year degree and you are a Freshman, Sophomore, Junior, Senior or in recent grad status in a related major. Example: If the internship is in electrical engineering, you are a junior working towards an electrical engineering (or similar such as electronics engineering) degree.

Minimum of a 3.0 Cumulative G.P.A preferred.

Knowledge/Skills/Abilities:

Strong communication, written, verbal, listening, presentation and facilitation skills.

Ability to build collaborative relationships.

Required Certification/Licenses/Training:

Valid Driver's License is preferred.

Additional Information

Pay Range: $18.00 to $24.00 per hour.

Benefits: Interns are considered temporary employees. Medical and basic life insurance coverage is available to temporary employees scheduled to work 20 or more hours per week immediately following 60 days of service. Employees must elect or waive medical coverage within 45 days of their eligibility date.

Veolia observes 11 holidays.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

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