Customer Service Supervisor

Techtronic Industries North America, Inc. • Brookfield, WI • 1d ago

Job Description:

Come be DISRUPTIVE with us! At Milwaukee Tool, our most valued resource is our dedicated team of employees - employees who work with a passion to be the best and an unparalleled pride in their work and in the Milwaukee brand. We know that the only way to sustain growth and success is to value the growth and success of each person within the organization that's why we invest in an individual's growth and development from day one.

All our teams touch every step of the process, which is why our engineering teams are some of the key contributors to our continuous innovations. The fast-paced, agile environment continuously delivers disruptive technologies by providing every team with the resources needed to excel and working directly with end users to understand how to deliver heavy-duty products with high performance. We create best-in-class products by leveraging advanced analysis tools, extensive testing regimes, state-of-the-art manufacturing processes, and cross-functional agility.

The Supervisor for the Technical Support Team is responsible for providing guidance, instruction, and leadership to the BRK Technical Service Team and functions as the internal help chain across the Service network. The Supervisor for the Technical Support Team also serves as a liaison between the BRK Technical Support Team Product Management, Service, Quality.

Duties and Responsibilities

Coach,develop, & manageTechnical ServiceAdvisor team in all areas including product knowledge,policiesand procedures as well as performance metrics

Managethe Technical Service Advisor team to make sure they are delivering on KPI expectations.

Handle escalated customer issues and complaints, investigating and resolving themin a timely mannerto achieve customer satisfaction.

Drive operational excellence by prioritizing, delegating, and strategizing workload within the Technical Service team and reporting to upper management.

Responsible formanagement ofinternal "help chain" for service network. IncludingmaintainingKnowledge bases and ensuring internal support forums areup to date.

Schedule working hours and shifts while managing employee timekeeping, PTO tracking, and workflow data tracking.

Provide recommendations and feedback to leadership on team structure and resource allocation to improve operation effectiveness andutilizationof employee skillsets.

Identifytraining opportunities within the team and work with leadership to create standard operating procedures or training content.

Schedule, deliver, and manage accessibility to training resources and standard operating procedures.

Support with coverage for absent team members as needed.

Communicate with other Departments on status of cross-functional issues

Lead Continuous improvement activities as needed Education and Experience Requirements

High school diploma or equivalent education

Hands on experience in a repair industry a plus

Ability to deal with confidential material

5+ years of experience in Customer Service, TechnicalSupportor related field

Supervisor experience

Working knowledge of MS Office 365

Excellent verbal and written communication, organizational, and interpersonal skills

Ability to travel up to 10% using the quickest and most cost-effective mode of transportation (Flight, Bus,Train, &etc.)

Milwaukee Tool is an equal opportunity employer.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

We endeavor to make this site accessible to any and all users. If you need to contact us regarding technical accessibility of our website call 443-391-1542. This number is only for technical accessibility issues, not general employment or job posting inquiries.

Similar Jobs

Custody Operations Analyst

Insight Global • Milwaukee, WI • 1h ago

Management & Administrative

Job Description A client of Insight Global is looking for a Custody Operations Analyst to join their team of 8 in Milwaukee, WI. There will be 2 weeks of in person training and then will transition to a hybrid model of 3...

1h ago

Go to Apply

Sr Manager, Product Marketing

Anywhere Real Estate • Milwaukee, WI • 8h ago

Management & Administrative

Senior Manager, Product Marketing - Strategic Partnerships + New Services About the Role As Senior Manager, Product Marketing , you will lead go-to-market strategy and marketing activation for an integrated value proposi...

8h ago

Go to Apply

Operations Management Leadership Program - Internship

GE HealthCare • Wauwatosa, WI • 9h ago

Management & Administrative

Job Description Summary GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Join us to turn ideas into world-changing rea...

9h ago

Go to Apply

Operations Management Leadership Program - Internship

GE HealthCare • Waukesha, WI • 9h ago

Management & Administrative

9h ago

Go to Apply

Operations Management Leadership Program - Internship

GE HealthCare • West Milwaukee, WI • 9h ago

Management & Administrative

9h ago

Go to Apply

Regional Sales Manager

Cornerstone onDemand • Milwaukee, WI • 10h ago

Management & Administrative

Enterprise Growth Market Position Overview We are seeking a high-performing Regional Sales Manager to drive new business acquisition and strategic account expansion within a large, high-potential territory. This role is...

10h ago

Go to Apply

Engineering Manager- Manufacturing & Test Engineering

Actalent • Milwaukee, WI • 17h ago

Management & Administrative

Job Title: Engineering Manager- Manufacturing & Test Engineering Job Description We are seeking an Engineering Manager to lead and supervise the Manufacturing Engineering, Test Engineering, Maintenance & Equipmen...

17h ago

Go to Apply

Engineering Manager- Manufacturing & Test Engineering

Actalent • Milwaukee, WI • 17h ago

Management & Administrative

17h ago

Go to Apply

Account Manager, Branded Solutions

Quad • Sussex, WI • 18h ago

Management & Administrative

As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction...

18h ago

Go to Apply

Senior National Account Manager

Indeed • Milwaukee, WI • 18h ago

Management & Administrative

Our Mission As the world's number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to gro...

18h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.