Customer Service Specialist

Foundever • Orem, UT • 23h ago

Customer Service Specialist, you'll connect with customers to resolve their concerns and deliver solutions that work for them. Use your people skills and problem-solving abilities to make a real impact as part of a team that values your contributions and supports your growth.

This role is ideal for someone who thrives on problem-solving, values empathy, and enjoys working in a fast-paced, customer-focused environment.

Location Requirements: Must live within the commuting range and be able to work in our Orem site at 545 East University Parkway, Orem, UT

Why You Should Join Us

$18-$19 per hour

Join a supportive community focused on engagement and recognition

Hands-on paid training, as well as ongoing job-specific training

Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time, EAP and wellness program

Internal growth opportunity, 93% of our management team is promoted from within

Employee discounts and referral bonuses

What We Are Looking For

Legally able to work and reside in Orem, UT

At least 18 years of age

High school diploma or equivalent

Flexibility to work various shifts, including evenings and weekends

Able to pass a background check

Key Skills

Experience upselling and recommending additional products or services to enhance the customer experience

Strong communication and active listening

Problem-solving and needs assessment

Accurate documentation and attention to detail

Customer-focused approach with empathy

Technical and billing troubleshooting

Able to efficiently navigate between screens a multiple systems

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Military Friendly

Foundever is a 2024 Military Friendly Employer. We are proud partners of Military On Source, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication and respect.

EEO

Foundever is committed to selecting, deve loping, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

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