Senior, Operations Manager

WM • West Jordan, UT • 6h ago

I. Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring and Performance Management of all drivers and helpers. Drivers and Helpers will report into this position only; no management jobs will report into the Senior Route Manager. Establish and maintain positive relationships with all frontline employees. Spends the majority of day in the field with frontline employees.

II. Essential Duties and Responsibilities

Onboarding- New Route Managers- Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties- Meet with new frontline employees daily to ensure consistent communication and support of onboarding

Developing- Provide timely and consistent touchpoints with frontline employees.- Regular review of best practices to enhance daily performance- Focus on understanding and progress of frontline employee career goals

Coaching- Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success- Actively practice and seek feedback on coaching conversations.

Mentoring- Lead by example to ensure safety practices are paramount with each employee- Teaching and developing an understanding of the WM Way

Performance Management- Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.- Documents and maintains records required by regulatory agencies such as the Department of Transportation.- Reviews and audits documentation related to route operations on a daily basis (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.

Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

III. Qualifications

A. Required Qualifications

Associate's Degree (accredited) or in lieu of degree,

High School Diploma or GED (accredited) and two (2) years of relevant work experience.

2 years of relevant work experience (in addition to education requirement)

Must be at least 18 years of age

Legally eligible to work in the country where the position is located

Valid Driver's License

B. Preferred Qualifications

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.? Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

WEX INC. • Salt Lake City, UT • 13h ago

Management & Administrative

Software Engineering Manager Remote, Full-Time About the Team/Role WEX FSM (formerly Payzerware), is an end-to-end Field Service Management platform that helps contractors run their business, grow sales, and simplify bac...

13h ago

Go to Apply

Customer Service/Sales

Home Depot • Saratoga Springs, UT • 15h ago

Management & Administrative

Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products usi...

15h ago

Go to Apply

Account Manager - West

DEMATIC CORP • Salt Lake City, UT • 15h ago

Management & Administrative

Dematic is seeking an experienced account manager to grow our Regional Business; targeting large, complex opportunities that require integrated solutions with multiple technologies and a high software content. The succes...

15h ago

Go to Apply

RVP, Account Management

Cornerstone onDemand • Salt Lake City, UT • 15h ago

Management & Administrative

The Regional Vice President (RVP), Account Management is a senior sales leader responsible for developing and executing the Account Management strategy across a large regional portfolio of Mid-Market and Enterprise clien...

15h ago

Go to Apply

Account Manager II

InComm • Salt Lake City, UT • 15h ago

Management & Administrative

InComm Account Manager II US-GA- Job ID: 2026-20710 Type: Full-Time of Openings: 1 Category: Sales/Account Management InComm Payments Overview When you think of InComm Payments, think of Innovative Payments Technology. W...

15h ago

Go to Apply

Manager, Data Governance (Microsoft Purview Ops Lead)

KPMG LLP • Salt Lake City, UT • 15h ago

Management & Administrative

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our cli...

15h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.