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The Supply Chain Training Manager is responsible for overseeing the entirety of Supply Chain onboarding and training (classroom, on-the-job, train the trainer, etc.), with emphasis on new-hire's (Selectors & Drivers) first 90-days. The Supply Chain Training Manager contributes to the continuous improvement of safety, performance standards, ongoing engagement, and retention for new Selectors and Drivers through the implementation of learning and performance solutions (feedback, coaching, mentorship programs) within Supply Chain operations.
In conjunction with Vice Presidents of Operations, Area HR Business Partners and Field Market Trainers, this role mentors lead trainers & new hires during a multi-week training program and is responsible for assimilating, onboarding, and assessing new talent. The Supply Chain Training Manager leads, supervises, and conducts employee training needs analysis and identifies opportunities to improve Supply Chain safety, productivity, and retention using observations, data & analytics, and feedback
List the core responsibilities of the role. Core responsibility are those that account for at least 10% of time spent. Include "other duties as assigned by manager" as final duty listed.
Owns all warehouse training (classroom & floor) for new Selectors & Drivers during the first 90-days of employment.
Leads a team of Trainers & New Hires through a multi-week onboarding period (first 90 days) as measured by various indicators (productivity, quality, reliability, safety, culture integration, job knowledge, retention).
Directs and coordinates all aspects of onboarding and training including scheduling/assigning resources, conducting classroom & floor training, performing observations, acting as SME on process & milestones and metric tracking/success measurements.
Provides actionable performance, behavioral feedback and coaching in both classroom and on the floor environments.
Facilitates mentoring of new Selectors & Drivers to drive engagement through the onboarding process.
Analyzes and tracks weekly Trainer's & Associate's performance (30/60/90-day milestones) to ensure expectations are met.
Collects data to determine safety, effectiveness, retention, and sustainability of training for the continuous improvement of the program.
Serves as a point of contact and collaborator for Field Market Trainers.
Ensures both new and existing Associates are safely following preferred plays while meeting productivity goals.
Partners with Vice President Operations, Directors, HR, Field Market Trainers, Supervisors and Managers to regularly check progress and performance of new selectors to uncover coaching opportunities and identify steps to improve performance.
Reports out performance and retention data to Vice President Operations & HR while providing training recommendations and strategies based on trends.
May consult in the interview, hire, performance review, discipline, and termination process in collaboration with the Vice President of Operation s& HR to ensure all training needs are aligned, relevant, and delivered as expected (as needed).
Regularly inspects facility for safety hazards and either resolves them or reports them to the safety manager as appropriate. Jointly accountable (with warehouse leadership) for maintaining the physical condition of the warehouse and its equipment.
Performs other duties as assigned.
SUPERVISION:
All New Hires (Selectors & Drivers) during their onboarding (Day 1 - Day 90), varies by week estimate 4-5 starts (Selectors) per week if needed
Selector Trainers (in Workday they're coded as Night Selectors, these associates are dedicated to the onboarding/training of new hires), locations could have 0-4 dedicated to this role
RELATIONSHIPS
Internal: VPO, Directors, HR, Field Market Trainers, Supervisors and Managers
External: N/A
WORK ENVIRONMENT
Inside/Outside of DCs, exposure to heat & cold (freezer & cooler)
Internal Associate facing
Travel via air & car (rental)
MINIMUM QUALIFICATIONS
Minimum of two years training/facilitation experience is required, preferably in a Supply Chain and/or Warehouse environment.
Minimum of one year experience overseeing a workforce is required.
Prior experience and/or leadership/direct supervision in a Supply Chain/Warehouse environment is preferred.
PIT experience preferred, not required
Education
High School diploma or equivalent required, college degree strongly preferred.
Certifications/Training
N/A
Licenses
N/A
PREFERRED QUALIFICATIONS
Strong facilitation, leadership. communication, engagement, and development skills
Ability to compile and interpret operational metrics
Broad knowledge of warehouse operations, methods, and procedures
Strong computer skills with proficiency in PowerPoint, Word & Excel (Access preferred)
Familiarity with inventory control, OSHA, HAACP and other regulatory requirements is preferred
Ability to frequently lift from 10 - 100 lbs.
PHYSICAL QUALIFICATIONS
Must be able to perform the following physical activities for described length of time
List the required physical activities including length of time performing each activity referencing the key below
OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER
JOB REQUIRES WORKER TO: FREQUENCY:
STAND CONTINUOUSLY
WALK CONTINUOUSLY
DRIVE CONTINUOUSLY
SIT OCCASIONALLY
LIFT
1-10 lbs (Sedentary) OCCASIONALLY
11-20 lbs (Light) FREQUENTLY
21-50 lbs (Medium) FREQUENTLY
51-100 lbs (Heavy) FREQUENTLY
Over 100 lbs (Very Heavy) NEVER
CARRY
1-10 lbs (Sedentary) OCCASIONALLY
11-20 lbs (Light) OCCASIONALLY
21-50 lbs (Medium) OCCASIONALLY
51-100 lbs (Heavy) OCCASIONALLY
Over 100 lbs (Very Heavy) NEVER
PUSH/PULL FREQUENTLY
CLIMB/BALANCE FREQUENTLY
STOOP/SQUAT FREQUENTLY
KNEEL FREQUENTLY
BEND FREQUENTLY
REACH ABOVE SHOULDER OCCASIONALLY
TWIST FREQUENTLY
GRASP OBJECTS CONTINUOUSLY
MANIPULATE OBJECTS FREQUENTLY
MANUAL DEXTERITY FREQUENTLY
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between
$60,000 - $90,000
EOE?- Race/Color/Religion/Sex/Sexual?Orientation/Gender Identity/National Origin/ Age/Genetic Information /Protected Veteran/Disability Status
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US Foods is one of America's great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue. Visit www.usfoods.com to learn more.
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US Foods, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.
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