General information
Ref # 21894
Remote? No
Ally and Your Career
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Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?
The Opportunity
The primary role of the Bank Fraud Analyst to deter fraud against Ally Bank. This role requires the ability to handle quick-turn, low-exposure fraud cases, use subject matter disciplines to solve difficult problems, execute various risk mitigation efforts and perform administrative tasks for workbench case management. This position requires the ideal candidate to be a high-level problem solver. You will work a hybrid of quick-turn, low-exposure fraud cases and admin tasks for workbench case management.
At this time, Ally will not sponsor a new applicant for employment authorization for this position.
In office role with hybrid schedule - Ally work locations Lewisville, TX and Charlotte NC.
The Work Itself
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· Conduct quick-turn reviews of low-exposure fraud cases utilizing various tools and reports to identify potential fraudulent activities on new/existing accounts.
· Conduct interviews with customers, representatives from other financial institutions, and other pertinent individuals to review and gather information related to potential fraudulent activities.
· Ensure compliance with Federal and State laws and regulations related to fraud investigations.
· Excellent communication and collaboration abilities.
· Ensure enterprise-wide compliance with established standards, regulatory policies and procedures for the bank set by FSI as well as Compliance and Legal departments
· Provide excellent customer service to those customers impacted by potential fraud, ensuring we help as appropriate.
· Maintain up-to-date knowledge, best practices, and awareness of investigative fraud techniques, fraud regulations (FinCen, UCC, etc), and investigation handling policy and procedures.
· Perform routine case hygiene, closing stale cases, completing follow-up tasks, and pending actions on Open Cases.
The Skills You Bring
Minimum Qualifications
0+ years of experience
High school Diploma or GED equivalent
Preferred Qualifications
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· Bachelor's Degree preferred in Criminal justice or related field.
· 3+ years of fraud experience in financial services required. Work related experience should consist of in-depth background in bank fraud prevention of all @types of forgery claims and schemes (i.e., kite schemes, counterfeit checks, forgeries, wires, ach, etc.), banking operations, government regulations, basic knowledge of UCC codes and industry defenses to adverse claims.
· Proven knowledge of regulatory Suspicious Activity Report experience - must have skills related to identifying when a SAR is required.
· Proficient in conducting interviews with various stakeholders strongly preferred.
· Ability to make appropriate judgments and decisions with limited guidance.
· Proficiency in data analysis tools and software.
· Experience reviewing ACH, Wires, Account Takeover, etc
· CFE, CAFP, and CFCI Certifications preferred.
Skills:
· Detail-oriented with strong organizational skills.
· Ability to work independently and as part of a team
· Ability to balance multiple competing priorities.
· High ethical standards and integrity.
· High level of critical thinking/analytical/problem-solving skills and attention to detail strongly preferred
· Strong decision-making and critical-thinking abilities.
How We'll Have Your Back
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Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range:
An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.
Emerging: 47840
Experienced: 61250
Expert: 75000
Incentive Compensation: This position is eligible to participate in our annual incentive plan
