Summary The Administrative Officer provides oversight, coordination, and execution of administrative, financial, human resources, and operational functions to support high-quality, Veteran centered ambulatory care delivery. The AO works collaboratively with all clinical, nonclinical and ancillary CBOC leadership, in conjunction with the Assistant Director and Nurse Manager (NM) to ensure efficient operations, regulatory compliance, fiscal stewardship, and continuous performance improvement. Responsibilities The CBOC's Administrative Officer, position indirectly supports all clinical, non-clinical and ancillary services to include but are not limited to Nursing, Mental Health, Primary Care, Geriatrics, Pathology, Imaging, Medical, Surgical, Social Work, Health Administrative and Facility services provided at the CBOC location. Provides support to all services via the office of Patient Care Services allowing Veterans, employees, and community members to escalate issues or concerns affecting operations. The Administrative Officer also participates in a periodic leadership forum with local leadership to engage supervisors, share facility specific information and address concerns. This Administrative Officer position duties consist of but are not limited to the following: Administrative Officer performs overall administrative management for the facility at the assigned CBOC(s). interpret administrative policies, developing and/or implementing local policies, defining administrative requirements, and/or providing advice to top management on related issues. Serves as the primary administrative point of contact for assigned CBOCs, ensuring day-to-day operations are executed efficiently and in alignment with VHA policies and local procedures. Oversee CBOC operations including space utilization, workflow coordination, scheduling support, records management, and administrative support functions. Coordinates administrative processes to support access to care, continuity of care, and Veteran experience. Develops and provides guidance on administrative requirements for BPVAHCS, Lee County Healthcare Center, and the seven complexes multispecialty CBOCs. Serves as an advisor to the CBOC leaders including the Service Chiefs, Chief Nurse, Assistant Chief Nurse, Nurse Managers, Health System Specialists and the ELT on all administrative management matters of the CBOC associated programs and operation. Provides recommendations on courses of action pertaining to administrative issues. Serves as equipment custodial official for facility shared non-expendable equipment at the assigned CBOC site, coordinating with the Bay Pines Supply Chain Management equipment inventory management team for required annual inventories. Relieve the Nurse Managers and other CBOC leaders to the maximum extent possible of the administrative management responsibilities related to the assigned CBOC that can be assumed by an administrative employee. Providing technical and administrative assistance, guidance and direction related to clinical and administrative personnel assigned to the CBOC. Establishing policies and resolving difficult and complex issues. Administratively directs CBOC staff at the assigned location(s) with Providers, Nurse Managers, Assistant Nurse Manager, Social Workers, HAS Supervisors, and ancillary CBOC staff. Work Schedule: Monday - Friday 07:30am - 4:00pm Compressed/Flexible: Not available Telework: Not available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/22/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-0341-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Specialized experience would typically include, but are not limited to: Reviews documents, reports, and/or applications for omissions and inconsistencies, and ensures data entry is complete and accurate. Maintains automated system of program-specific data to track suspense's on items such as project milestones, progress reports, funding accomplishments, compliance strategies. Obtains and monitors the use of services, supplies, or equipment for the offices. Justifies and requests replacements for outdated equipment by identifying the outdated equipment, gathering relevant information on office equipment, or requesting office equipment for own work area. Schedules appointments, coordinates meetings, and/or schedules conferences. Independently schedules the Chief and staff members' time based on a knowledge of preferences and current commitments. Works with other facility Administrative Officers, Managers and Supervisors in identifying opportunities for improvement, defining audit topics and criteria for Performance Appraisals, and reviewing the documentation generated to assure compliance with the Joint Commission on Accreditation of Health Care Organizations (TJC), CARF, and other accreditation standards, Medical Center and other legal and regulatory guidelines. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a master's or equivalent graduate degree OR 2 full years of progressively higher level graduate education leading to such a degree.. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond. You must have a combination of specialized experience and One year of full-time graduate education beyond the first 18 semester hours of a course of study leading to a master's degree is creditable toward meeting the specialized experience requirements. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required. available You will be rated on the following Competencies for this position: Attention to Detail Decision Making Flexibility Integrity/Honesty Interpersonal Skills Leadership Learning Oral Communication Planning and Evaluating Problem Solving Reading Comprehension Reasoning Self-Management Teamwork Technology Application Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is mostly sedentary. Typically, the employee sits comfortably to complete the work. However, there may be some walking, standing, bending, and carrying of light items such as patient records, supplies, correspondence, and files. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
