Account Manager, Commercial Card (Strategic)

Citizens • Shelton, CT • 3h ago

Description

Account Manager, Commercial Card (Strategic)Job Description

The Strategic Account Manager (AM) is a dedicated overlay resource supporting the bank's largest and most complex Commercial Card programs. In partnership with the Card Account Manager who remains the primary card relationship owner, the Strategic Account Manager provides incremental, hands-on support to enhance the client experience, execution quality, and overall program outcomes.

This role is focused on deep client engagement, operational execution, and proactive issue management to ensure complex programs operate smoothly and deliver intended growth and retention outcomes. The Strategic Account Manager partners closely with Account Managers, Business Development, Product, Operations, Implementation, and Client Payment Services (CPS).

Primary Responsibilities Client Support & Optimization

Provide enhanced, hands-on support for complex and high-impact Commercial Card clients.

Partner with Account Managers and Business Development to drive usage growth, optimization, and realized revenue.

Support activation of advanced or complex use cases, including campaign enrollment, supplier enablement, and optimization initiatives.

Engagement & Execution

Act as a dedicated support resource with increased client touchpoints and responsiveness.

Develop deep understanding of client workflows, spend behavior, operating models, and pain points.

Coordinate across Product, Operations, Implementation, and Service teams to ensure smooth delivery, execution discipline, and strong client experience.

Issue Resolution & Program Health

Serve as an additional escalation and problem-solving resource beyond Client Payment Services (CPS).

Monitor program health, trends, risks, and emerging issues across assigned strategic clients.

Act as the servicing 'QB' and liaison between the client and CPS, controlling the client experience and driving timely, high-quality outcomes.

Qualifications

5+ years of experience in Commercial Card, payments, commercial banking, or client program management.

Strong understanding of complex card programs, client workflows, and operational execution.

Demonstrated ability to manage complexity, coordinate cross-functional partners, and deliver high-quality client outcomes.

Strong communication, problem-solving, and analytical skills.

Hours & Work Schedule

40 hours per week.

Monday-Friday.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

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