Job Summary
The HR Service Delivery Specialist delivers centralized, standardized HR services to employees and managers across the enterprise. Operating within a corporate HR Shared Services model, this role serves as a primary point of contact for HR inquiries and transactions, ensuring consistent service delivery, data accuracy, and compliance. The position supports employee lifecycle processes, onboarding, and HR systems while contributing to continuous improvement and operational excellence.
Key Responsibilities
Service Delivery
Serve as the first point of contact for employee and manager HR inquiries
Provide guidance on HR policies, procedures, and programs (e.g., time off, onboarding, general benefits inquiries, training)
Own HR inquiries and transactions from initial intake through resolution, ensuring timely follow-up, clear communication, and documented closure
Escalate complex issues to HR Business Partners or Centers of Excellence as appropriate
Maintain confidentiality and exercise sound judgment when handling sensitive employee information
Execute standardized HR transactions across the employee lifecycle, including onboarding, job changes, personal data, terminations, org structures, ensuring accuracy and timeliness
Maintain accurate employee records in Workday in accordance with internal controls and data privacy standards
Handles HR correspondence and responds to inquiries, including unemployment claims and employment verifications
Provide administrative support for New Hire Orientation, including coordinating communications with people leaders and new hires
Adapt to evolving HR Shared Services scope as additional HR functions and processes transition into the model
Operational Compliance
Follow standard HR shared services processes and service level agreements (SLAs)
Document cases, resolutions, and trends to support continuous improvement
Identify opportunities to streamline processes and improve employee experience
Ensure HR activities comply with company policies, employment laws, and audit requirements, maintaining required documentation
Support HR compliance activities, including I-9 processing, audits, reporting, and training completion
Cross-Functional Collaboration
Coordinate inquiry resolution in partnership with HR Centers of Excellence, including Payroll, Benefits, Talent Acquisition, Learning and Talent Development, Employee Relations, and Compensation
Partner with Legal, Finance, IT, and other internal teams to ensure accurate and aligned HR service delivery
Support HR Operations initiatives, projects, as needed
Required Qualifications
Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent combination of education and experience)
1-2 years of experience in HR, customer service, or administrative support
Strong attention to detail and ability to handle confidential information
Clear written and verbal communication skills
Basic proficiency with HR systems, case management tools, or Microsoft Office
Preferred Qualifications
Prior experience in HR, shared services, or a service environment
Familiarity with HRIS platforms (e.g., Workday)
Knowledge of basic employment laws and HR best practices
Experience working in a high-volume, process-driven environment
Salary Range
The salary range for this position is $58,964- $69,370.
Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:
Competitive compensation and benefits, including medical, dental, and vision coverage
Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
Financial benefits for retirement and health savings
Employee recognition programs
Discounts at Choice hotels worldwide
About Choice
Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We're the hotel company for those who choose to bet on themselves - the striver, the dreamer, the entrepreneur - because that's who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today - for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward - giving our work at Choice a purpose larger than our business.
Our corporate office locations:
North Bethesda, MD - Located at Pike & Rose (https://pikeandrose.com/) , our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.
Scottsdale, AZ - Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.
Minneapolis, MN - Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.
Field/Remote - Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.
Choice's Cultural Values
Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity
Choice's Leadership Principles
Act with Intention | Lead with Authenticity | Grow & Deliver
