Public Benefits Specialist / Entry Level Customer Service Guide

WorkSource Oregon • Newport, OR • 1d ago

APPLICATION DEADLINE: 04.14.2026 THERE IS 1 TEMP POSITION AVAILABLE,
SCHEDULED TO END NO LATER 07.31.2026 BUT MAY BE EXTENDED As a Customer
Service Guide, you will have an opportunity to provide resources and
services to help people move out of poverty and toward whole well-being.
Programs include food benefits, cash assistance, childcare assistance,
medical, services for domestic violence survivors, resources for
refugees and support for youth experiencing homelessness. This position
is not remote. Qualifications: -Type 40-60 wpm- -Efficiently operate a
multi line phone system -Experience in various office procedures and
duties including scanning and uploading to proprietary software This
experience must have involved a high volume of paperwork (e.g., assuring
information on forms is complete and accurate, completing necessary
documents, etc.). -College-level courses may be substituted for the
experience on a year-for-year basis. (Associate\'s degree in any of the
listed areas substitutes for 18 months of experience. Bachelor\'s degree
substitutes for three (3) years of experience.) -Ability to pass
background check and drug test Employer is looking for candidates
with: - Experience resolving conflicts and disputes with customers. -
Experience eliciting information from applicants/recipients for a
program or services. Duties -Front desk/reception experience including
typing skills and navigating online systems, like Microsoft Word, Excel,
and email & search engines. -Experience explaining complex rules,
regulations, or procedures (technical information) in a non-technical
way and working supportively to people of diverse backgrounds and
situations. -Experience providing information and referrals in person
and over the phone. *This includes: -Be the first face of contact in
most field offices for Oregonians and provide a welcoming environment
for families to interact with the department. -Support the
infrastructure of the office by supporting the day-to-day operation.
-Assist Oregonians by providing support with the online Oregon
Eligibility system, for ODHS, Oregon Health Authority (OHA), and
Department of Early Learning and Care (DELC) programs. by phone or email
to resolve any questions or concerns. -Assisting Oregonians through a
trauma informed lens. -May include financial desk responsibilities.
-Providing support for the business functions within the office.
-Providing support to branch staff in supporting the work and the
families using the case aid model. Working Conditions: -Experience
constant contact with the public, including contact with and possibly
de-escalating customers experiencing emotional and financial stress.
-Experience high volume of computer work, using various computer
programs in a fast-paced team environment. -Priorities and procedures
may change daily and requires the ability to be flexible in application
of procedures. Schedule: -In office, Monday - Friday, 8:00 a.m. - 5:00
p.m. Salary: starts at \$ 3429.00, pay equity will be performed for
final starting wage

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