As an Industrial Maintenance Supervisor for Onsite Conveyor Maintenance here at Honeywell, you will play a crucial role in overseeing and managing the customer service operations for conveyor maintenance within the IGS business unit. Your responsibilities will include leading a team of Industrial Maintenance Technicians, ensuring exceptional service delivery, and coordinating onsite conveyor maintenance activities, as well as working along with the technicians when needed.
You will report directly to the Regional Maintenance Manager, and you will work onsite full time at the Monroe Ohio customer location. In this role, you will have a significant impact on our customers' satisfaction and the success of our conveyor maintenance services while representing Honeywell onsite.
KEY RESPONSIBILITIES
Lead and manage a team of customer service technicians, providing guidance, support, and training to ensure exceptional service delivery.
Coordinate and schedule onsite conveyor maintenance activities, ensuring timely and efficient service to meet customer requirements and minimize downtime.
Act as the main point of contact for the customer, addressing inquiries, concerns, and escalations related to conveyor maintenance services.
Collaborate with cross-functional teams, including technicians, engineers, and sales representatives, to ensure seamless coordination and execution of conveyor maintenance projects.
Monitor and analyze customer feedback and data to identify areas for improvement and implement necessary changes to enhance customer satisfaction.
Develop and maintain strong relationships with customers, understanding their specific needs and providing tailored solutions to meet those needs.
Ensure compliance with safety, environmental, and regulatory requirements during onsite conveyor maintenance activities.
Collaborate with external vendors and contractors for specialized maintenance services, monitoring their work to ensure it meets established standards and is within budget.
Provide regular reports and updates to senior management on customer service performance, including key metrics, customer feedback, and improvement initiatives.
Assists team of Technicians in the repair and maintenance of equipment
Completes work orders, records, logs and other written or computer-based documents according to established procedures
Diagnoses mechanical, electrical, and electronic problems using technical drawings (e.g., blueprints, electronic/mechanical schematics) and diagnostic tools (e.g. multi-meter, laptop), PC logic controls, Programmable Logic Controllers (PLCs) and external Input/Output (I/O) devices where the repair is not immediately visible or obvious
Operates material handling equipment, battery equipment, moving machinery, and other powered equipment; utilizes TCPiP as a troubleshooting/setup tool
Performs preventive maintenance and repairs on equipment (e.g., pneumatic systems, material handling equipment, hydraulic equipment, dock equipment, electronic and electrical equipment, etc.) according to safety and quality procedures
Maintains inventory of company supplied tools and parts whether customer or company owned
Physical?Requirements?(must?be?able?to?perform?with?or?without?reasonable?accommodation):
Regular?bending,?lifting,?stretching,?and?reaching?both?below?the?waist?and?above?the?head.
Walking?within?and?around?the?site?with?great?frequency. Walking up multiple flights of stairs is required at times, can range from 2 to 6 flights.
Able?to?work?at?heights?and?ability?to?climb?ladders?safely?and?without?limitations.
Full?manual?dexterity?in?both?hands?and?wrists,?eye/hand?coordination?and?feet?motion. Ability to stand/walk for up to 10-12 hours.
Flexibility?in?covering?multiple?shifts?and?holiday?hours?as?required.
Willing?to?work?overtime?as?required.
Some travel may be required but is not mandatory / this is for training purposes; this is strongly encouraged to help develop skills & learn networking across the many avenues Honeywell has to offer.
YOU MUST HAVE
High School diploma or GED is required
5+ yrs Mechanical troubleshooting and repair experience required
5+ yrs Electrical troubleshooting and repair experience required
MS Office skills (Word, Excel, PowerPoint and Outlook)
Shift work may be required.
Proven leadership and management skills, with experience in leading a team
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Experience working with conveyor maintenance or related industrial equipment
WE VALUE
Material handling experience in Conveyor, sortation, palletizers, and robotics is a plus.
Controls Troubleshooting experience a plus
Networking Troubleshooting experience a plus but required for Sr. Level.
2+ yrs Leadership experience
Passion for delivering exceptional customer service and satisfaction
Ability to work independently and as part of a team
Strong organizational and time management skills
Continuous learning and adaptability to changing customer needs and industry trends
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information, click here (https://benefits.honeywell.com/) .
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more here: https://www.honeywell.com/us/en
THE BUSINESS UNIT
Honeywell Industrial Automation (IA) is a guide provider of automation and control solutions for the process industry. We enable our customers to improve operational efficiency, enhance safety, and achieve sustainable growth. Our innovative technologies and solutions help our customers optimize their processes, reduce costs, and increase productivity. As a Sr. Supervisor, you will play a key role in driving the success of the IA business unit and ensuring the delivery of high-quality products and services to our customers.
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: March 30, 2025.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
