IT Support Specialist

Robert Half • Las Vegas, NV • 3h ago

Description

ESSENTIAL JOB DUTIES

Helpdesk and Desktop Support

Resolve Tier 1 and Tier 2 support tickets, including hardware/software troubleshooting, user account issues, and printer setup.

Install, configure, and maintain desktops, laptops, and peripherals (e.g., Xerox printers).

Provide end-user support and training for Windows 10/11, Office 365, and other common applications.

Manage IT inventory, ensure systems are patched, and track ticket resolution to meet service level agreements (SLAs).

Serve as an escalation point for complex helpdesk issues, delivering top-tier technical support.

Document processes, tickets, and system configurations for consistency and future reference.

Prepare for potential future supervisory duties, such as training or guiding junior staff if the team expands.

Systems and Network Administration

Assist with the installation, configuration, and management of Windows Server, including Active Directory, user accounts, and permissions.

Support network troubleshooting and configuration using Meraki networking equipment (e.g., switches, routers, and Wi-Fi).

Monitor system performance, conduct regular backups, and ensure disaster recovery plans are up to date.

Help implement and maintain security measures, including Okta identity management, KnowBe4 security awareness training, and Verkada security systems.

Assist with software as a service (SaaS) application management, including user administration and license tracking.

Support the setup and troubleshooting of Webex Calling and Webex Contact Center.

Act as a backup for the IT Director, managing critical systems and escalations.

Collaborate with the IT Director on IT projects, system upgrades, and technology implementations.

Technical Expertise

Salesforce: Experience with administration, customization, and integration.

Office 365: Proficient in administration, including user management and troubleshooting.

Windows Server: Hands-on experience with installation, configuration, and management.

Meraki: Familiarity with managing Meraki networking equipment (e.g., switches, access points).

Okta: Experience with identity and access management.

Webex Calling: Knowledge of setup, configuration, and support.

Webex Contact Center: Experience managing and troubleshooting.

Xerox Printers: Ability to manage and troubleshoot Xerox printer issues.

SaaS Management: Experience managing SaaS applications, including user accounts and licenses.

KnowBe4: Familiarity with security awareness training platforms.

Verkada: Knowledge of managing Verkada security systems.

Requirements

REQUIREMENTS AND SKILLS

Minimum of 3 years of helpdesk experience with strong troubleshooting and problem-solving skills.

Minimum of 2 years of system administration experience, including managing servers, Active Directory, and network configurations.

Strong knowledge of Windows 10 and 11, computer hardware, and networking protocols (TCP/IP, DNS, DHCP).

Continuous engagement with emerging technologies, cybersecurity practices, and industry trends.

Working knowledge of cybersecurity practices and tools.

Excellent communication and documentation skills.

Ability to prioritize tasks and work independently in a dynamic environment.

Adaptability to handle both routine support and advanced technical tasks.

Potential for light supervisory skills to prepare for future team growth.

Preferred Certifications:

CompTIA A+, Network+, or Security

Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Enterprise Administrator

Cisco CCNA

ITIL Foundation

Bachelor's degree in computer science, information technology, or related field; or 5+ years of relevant experience may be substituted for formal education.

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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