This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.
The Associate Director of Supply Chain, Logistics & Operations Management leads end-to-end supply chain execution, logistics strategy, and operational performance management to ensure reliable product availability, cost efficiency, and strong service levels. This role owns key logistics operations (inbound/outbound supply transactions, warehousing, distribution), drives continuous improvement, and partners cross-functionally with Configuration Management, Forecasting, Service Delivery, and Business Management to deliver operational and financial outcomes.
Job Duties/Responsibilities:
Supply Chain, Logistics & Operations Leadership
Lead logistics and operations strategy across transportation, warehousing, distribution, and execution processes to meet service, cost, and quality targets.
Build and manage operating rhythms (daily/weekly/monthly performance reviews, exception management, escalation paths).
Translate business goals into actionable supply chain and operations programs, implementation roadmaps, and execution plans.
Establish operational governance, including KPI definitions, dashboards, standard reporting, and leadership targets
Operations Management (Added)
Own day-to-day operational performance for IT supply chain and logistics activities, ensuring consistent execution against SLAs and business priorities.
Develop, document, and enforce standard operating procedures (SOPs), controls, and workflows across teams and vendors.
Lead incident/issue management for supply and logistics constraints (e.g., shortages, delays, damaged goods), including root-cause analysis and corrective/preventive actions (CAPA).
Coordinate cross-functional execution for launches, migrations, refresh cycles, and surge events; ensure readiness plans and runbooks are in place.
Drive operational compliance (audit readiness, asset handling requirements, security practices, chain-of-custody as applicable).
Transportation & Distribution Management
Oversee inbound and outbound supply transactions to meet business goals efficiently.
Establish and monitor OTIF (On-Time In-Full) performance and delivery lead times.
Develop contingency plans for disruptions (capacity constraints, weather events, port delays).
Warehouse / 3PL Operations
Manage warehouse network performance, including receiving, storage, picking/packing, shipping, and inventory accuracy.
Own 3PL selection, onboarding, governance, and performance management (SLAs, KPIs, scorecards, QBRs).
Drive safety, compliance, and operational best practices across sites.
Inventory & Service Level Optimization
Partner with Planning to align inventory targets (safety stock, reorder points) with service level commitments.
Reduce shrink, obsolescence, and excess/aged inventory through root-cause analysis and corrective actions.
Improve forecast-to-fulfillment performance through stronger controls and data-driven decisions.
Process Improvement & Systems
Lead Lean/Six Sigma-style continuous improvement initiatives to reduce cost-to-serve and cycle times.
Enhance visibility and execution through WMS/TMS/ERP improvements, reporting automation, and master data governance.
Implement standard operating procedures and training to ensure consistent execution.
Financial & Vendor Management
Own logistics forecasting; identify and deliver savings initiatives and productivity gains.
Track and report cost savings initiatives and revenue generation.
People Management
Lead and develop a team of logistics/supply chain/operations professionals; set clear goals and performance expectations.
Create scalable org structures and succession plans to support growth.
Required Clearance:
TS/SCI with poly (#tssci) (#polygraph)
Required Qualifications:
Bachelor's degree (any field) plus 3+ years of experience in Operations, Process Improvement, Supply Chain, Logistics, or Asset Management; or
Associate's degree plus 5+ years of experience in Operations, Process Improvement, Supply Chain, Logistics, or Asset Management; or
High school diploma/GED plus 10+ years of progressive experience in Operations, Process Improvement, Supply Chain, Logistics, or Asset Management.
Strong knowledge of transportation, warehousing, inventory management, distribution network design/operations, and customer service.
Demonstrated ability to lead cross-functional initiatives and deliver measurable operational and financial results.
Strong IMS and database management skills.
Preferred Experience / Knowledge
Multi-site distribution operations and network optimization.
IC Client policy and regulations.
IC Community managed service contracts.
ServiceNow.
Core Competencies
Strategic thinking with strong execution discipline
Data-driven decision-making and KPI management
Stakeholder management and communication
Continuous improvement mindset
Change leadership and team development
Key Performance Indicators (KPIs)
SLA achievement
Organizational clarity
Technical competence
Inventory accuracy; shrink/obsolescence
Our Associate Director, IT Supply Chain, Logistics & Operations earn between $98,100 - $150,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Weekly Hours:
40
Time Type:
Regular
Location:
Columbia, Maryland
Salary Range:
$98,100.00 - $228,600.00
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
