IT Business Analyst

Forward Air • Coppell, TX • 2h ago

Position: Business Analyst

Forward Air is seeking a Business Analyst preferably with experience in LTL freight operations and transportation processes (Linehaul, Pickup & Delivery, Terminal Operations, Freight Rating, and Carrier Settlements).

We are searching for a candidate with strong initiative to gather, analyze, and document requirements for IT projects. Experience with LTL operations, freight billing, and transportation terminology preferred. Excellent written and communication skills are required. Additionally, the candidate should be able to work with business leaders, functional users, and move/lead IT projects across the finish line with nominal guidance. Experience with SQL and data analytics preferred.

Core Responsibilities & Duties:

Strong initiative to learn LTL processes (transportation management systems, freight workflows and business processes) and map together for gap analysis, reporting, software requirements, and/or presentations

Use critical thinking to understand freight data and LTL operational processes without requiring supervision or direction for determining next steps

Analyze shipment volumes, lane performance, and carrier metrics to identify trends, forecast operational demand, and deliver data-driven insights that support network-wide decision making.

Mindful of attention to detail and ability to validate freight rating, billing data, and operational results

Understand IT projects and project management within a transportation and logistics environment

Lead LTL Operations IT projects from start to finish including TMS enhancements, freight rating systems, and terminal management tools

Work outside documented/standardized processes to determine the most streamlined approach for solving operational issues across the LTL network

Other duties as assigned

Qualifications :

Bachelor's degree in Business, Supply Chain, Logistics, Transportation, Information Systems, or a related field

3+ years of experience as a Business Analyst preferably within an LTL, freight, or broader transportation and logistics environment

Strong understanding of LTL operations including linehaul, pickup & delivery, freight rating, terminal operations, and carrier settlements

Demonstrated ability to gather, analyze and document business requirements for IT projects with minimal supervision

Experience working with business leaders and functional users to lead technology projects from initiation through delivery

Proficiency in SQL and data analytics tools for querying, interpreting, and presenting operational data

Proven ability to develop data-driven proposals and present findings to business stakeholders in a clear and compelling manner

Strong critical thinking skills with the ability to work outside standardized processes to identify the most effective solutions

Excellent written and verbal communication skills with strong attention to detail

Experience with Transportation Management Systems (TMS) such as MercuryGate, SAP TM, or similar platforms preferred

Familiarity with project management methodologies (Agile, Waterfall, or hybrid) preferred

Ability to thrive in a fast-paced environment managing multiple priorities simultaneously

Skills :

Ideal candidate will possess a "can do" attitude with a "will do" work ethic

Must be a self-starter that does not require constant direction

Ability to communicate effectively with all levels of operations/users

Strong team player that thrives in a fast-paced environment

General computer skills - Microsoft Office, Outlook, AS400

Excellent communication and problem solving skills

Be able to drive/display ownership/proactive behavior

Efficiently handle multiple IT projects simultaneously

Able to communicate effectively in English (Oral and Written) across range of cultural differences

Forward Air is an Equal Opportunity Employer

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