Banking Operations Procedure Advisor

Zions Bancorporation • Midvale, UT • 2h ago

Zions Bancorporation is one of the nation's premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker magazine as having a top banking team in its list of "The Most Powerful Women in Banking." Our customers consistently vote us as the best bank in our local markets. We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a "local" business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.

With benefits starting on day one, 11 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.

We are seeking a Banking Operations Procedure Advisor to join Zions Bancorporation. The Banking Operations Procedure Advisor plays a key role in supporting branch and banking operations by managing and optimizing knowledge base systems, content management processes, and internal communications. This position is responsible for ensuring the accuracy and accessibility of operational information, collaborating with project teams, and delivering high-quality content under tight deadlines. The ideal candidate will leverage strong business writing, editing, and technical skills to enhance operational efficiency and support organizational objectives. If you are passionate about process improvement, customer service, and working collaboratively to drive results, we encourage you to apply.

Responsibilities:

Manage and update knowledge base systems and web pages with relevant operational content.

Collaborate with project teams and process owners to gather, organize, and deliver information.

Research, analyze, and resolve moderately complex operational issues using sound judgment.

Ensure compliance with banking operations, processes, procedures, regulations, and policies.

Provide guidance and support to non-exempt employees as needed.

Maintain and optimize a large repository of information for internal use.

Deliver content quickly and accurately under pressure, meeting established deadlines.

Handle escalated operations concerns and recommend process improvements.

Communicate effectively with internal customers on routine matters.

Other duties as assigned.

Qualifications:

College degree in business, finance, communications, or a related field required.

2+ years of experience in branch and banking operations, policies, communications, knowledge base systems, process and procedures, or content management.

Experience in grammar, spelling, and editing required; web-based training development a plus.

Strong working knowledge of Microsoft Word, Excel, PowerPoint, SharePoint, or related software.

Good working knowledge of HTML preferred.

Excellent listening, problem resolution, and customer service skills.

Strong interpersonal and communication skills, both verbal and written.

Ability to work collaboratively across teams and departments.

Proven ability to organize, optimize, and maintain large information repositories.

A combination of education and experience may meet requirements.

Work Location:

This position is fully in office (5 days a week) from the following office locations:

Midvale, UT

Benefits:

Medical, Dental and Vision Insurance - START DAY ONE!

Life and Disability Insurance, Paid Parental Leave and Adoption Assistance

Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts

Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays

401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience

Mental health benefits including coaching and therapy sessions

Tuition Reimbursement for qualifying employees

Employee Ambassador preferred banking products

Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.

Req ID: 070096

Equal Opportunity Employer

It is the policy of this corporation to provide equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, veteran status, sexual orientation, gender identity and expression or any other characteristic protected by applicable law. This policy is established and administered in accordance with all applicable federal, state, and local laws.

If you are an individual with disabilities who needs accommodation, or you are having difficulty using our website to apply for employment, please contact us at (801) 844-7628, Mon.-Fri. between 9 a.m. - 5 p.m. MST.

Click here to view applicable Federal, State and/or local employment law posters.

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