Position Description & Qualifications
Are you an Engineering professional seeking an opportunity to contribute meaningfully each day? Then Serco has the right opportunity for you!!
As the Experienced Engineering Technician, you will support the Naval Facilities Engineering Command (NAVFAC) Public Safety Systems (PSS) Program in Bethesda, Maryland at Walter Reed National Military Medical Center (NSA Bethesda), where you will be responsible for troubleshooting Public Safety Systems (PSS) equipment and assets. Performance will be assessed based on the operational availability of PSS and Emergency Management (EM) systems. This role encompasses preventive maintenance, corrective maintenance, and direct collaboration with our Navy clients to ensure their systems consistently operate effectively.
Serco supports the Commander Naval Installations Command (CNIC) in their efforts to provide and maintain Physical Security Systems (PSS) and Emergency Management (EM) Systems. Our team delivers both preventive and corrective maintenance services to Navy installations worldwide as the prime contractor for the Anti-Terrorism/Force Protection (AT/FP) Ashore Global Sustainment Contract (GSC). The mission involves designing, procuring, integrating, installing, and sustaining system hardware, associated firmware, and software to ensure the protection of mission-critical assets and personnel from natural disasters, acts of terrorism, and other human-caused incidents.
In this role, you will:
Install, troubleshoot, and maintain various products and equipment, such as alarm systems, naval munitions, public address systems, cameras, intrusion detection systems, emergency operation centers, regional dispatch centers, security gates, wide-area alert systems, indoor voice communication, dispatch operations, and providing support for regional and emergency operation centers as required.
Provide training to employees, diagnosing, analyzing, and repairing product failures, and coordinating the ordering and replacement of parts as necessary.
Assess customer needs to recommend appropriate products or services that align with those requirements.
Apply limited experience and judgment to plan tasks and achieve objectives.
To be successful in this role, you will have:
Ability to obtain and maintain an active (DoD) Secret clearance.
US Citizenship.
A Master's degree.
Other education such as a Bachelor's Degree, Associate's degree or a High School Diploma/GED and additional relevant/similar professional experience will be considered in lieu of a Master's Degree.
2 years of autonomous work experience, demonstrating the ability to make technical decisions with minimal supervision.
Practical/relevant/similar experience in system diagnostics, troubleshooting, and repairs within field operations.
Familiarity with industry-standard concepts, practices, and procedures, including:
Diagnosing and troubleshooting electronic, hydraulic, and electromechanical systems.
Reading and interpreting technical diagrams, schematics, and manuals.
Implementing safety, security, and compliance protocols in commercial, military, or governmental settings.
Collaborating with internal teams and external stakeholders to resolve technical issues.
Accurately documenting maintenance activities, repairs, and corrective measures.
Willingness and ability to travel locally and long distances as needed (up to 10%)
Proficiency with one or more of the following systems or technologies. (Candidates are not expected to have experience with all listed items but should demonstrate relevant and transferable technical skills).
Access controlled gates (vehicle and pedestrian).
CCTV and video surveillance systems.
Electronic Security Systems (ESS) or access control platforms.
Card readers and access control logic.
Vehicle barriers and bollards (hydraulic and electromechanical).
Mass Notification / Emergency Alert Systems.
Alarms, intrusion detection systems, and sensors networks.
Emergency Operations Centers (EOC) or Dispatch Centers.
General electronics troubleshooting, maintenance and repair.
Aircraft maintenance or support systems (highly transferable experience).
Candidates with experience in comparable DoD, federal, or large-scale commercial security environments are encouraged to apply. Please highlight transferable skills, certifications, and relevant training.
If you are interested in contributing to the support of the U.S. military and collaborating with a dedicated Serco team, we encourage you to submit your application for immediate review. It only takes a few minutes and could change your career!
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract @type, location, hire date, and applicable collective bargaining agreements.
Salary range: The hourly amount for this position can be found at the top of this posting. This role is covered by the Service Contract Act.?For positions on this contract, we will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor and the Wage Determination (WD). The wage rate will vary depending on the locality. Additionally, you will receive Health and Welfare Benefits based on the WD for the contract.
Benefits - Comprehensible benefits for full-time employees (part-time members receive a limited package tailored to their role):
Medical, dental, and vision insurance
Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
401(k) plan that includes employer matching funds
Tuition reimbursement program
Life insurance and disability coverage
Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Employee Assistance Plan that includes counseling conditions
Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or Service Contract Labor Standards.
To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .
