Patient Accounts Representative

University of Miami • Miami, FL • 2h ago

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER\eRecruiting\ApplyforaJob.pdf) .

The Miami Transplant Institute is currently seeking a Full Time Patient Accounts Representative to work in Miami. The Patient Accounts Representative coordinates functions of collections and customer service on the individual patient account.

CORE RESPONSIBILITIES:

Responds to patient or guarantor inquiries on the status of accounts and explains accounts, while making all necessary efforts to collect payment in compliance with policies and procedures.

Processes payments over the phone and when unable to obtain payment follows up on account until payment is received.

Sets up budget plans on outstanding accounts, mails copy of agreements to patients, and reviews plans for compliance.

Follows-up on defaulted agreements with a call or letter and monitors plan until default is resolved.

Reviews on a daily basis all patient, insurance company, and attorney correspondence, researches any issues, and provides written response.

Assists in balancing monthly cash clearing account.

Enters all returned mail and stale check information into the search database, and acquires updated address information to reprocess returned mail and stale checks.

Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Knowledge, Skills, and Abilities:

Excellent customer service skills.

Knowledge of Medicare/Medicaid Guidelines, Managed Care, HMOs and Non-contracted Commercial Programs.

Knowledge of third party payers, physician billing and pricing.

Ability to prioritize multiple tasks.

Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.

Teamwork: Ability to work collaboratively with others and contribute to a team environment.

Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.

Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

QUALIFICATIONS

Education:

High School Diploma or equivalent/relevant experience, certification or license

Experience:

Experience: Minimum 1 year of relevant experience required

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff

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