Office Assistant II - Finance Customer Billing
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Office Assistant II - Finance Customer Billing
Salary
$21.40 - $31.44 Hourly
Location
Employment Services, FL
Job Type
Full Time Regular
Job Number
6090-114
Department
Finance
Division
Finance Customer Billing 0704000000
Opening Date
03/30/2026
Closing Date
4/6/2026 8:30 AM Eastern
FLSA
Non-Exempt
Bargaining Unit
NA
Description
Benefits
Questions
GENERAL DESCRIPTION OF CLASS
This is an administrative support position responsible for advanced clerical work. An employee in this position has developed specialized clerical skills through considerable on-the-job experience. Work may involve processing documents and data, informing the general public on policies, processes, programs, and procedures, and maintaining associated records. Work may also include reporting related statistics, processing data, maintaining computer files, proofreading data, referencing, and retrieving data. Work requires initiative, independence, and discretion in handling delegated administrative details and performing various clerical duties. Work is reviewed through observation, conversation, and analysis of reports and results achieved.
This posting will close after the receipt of the first 25 qualified applicants or 1 week (April 6th at 8:30 AM) whichever comes first.
ESSENTIAL FUNCTIONS
Enters, codes, and processes information into a database; maintains computer files and documents; prepares reports; calculates payments, and maintains associated files and records.
Maintains and completes data for administrative and public reports, bulletins, questionnaires, and other documents; prepares moderately complex worksheets and tables from standardized raw data; makes varied arithmetical computations on material assembled required to process personnel documentation.
Prepares and @types correspondence, minutes, and agendas, and maintains confidentiality of sensitive information and detailed documentation on actions that may encompass legal ramifications
Operates computer, calculator, copier, postage meter, fax machine, and/or other office equipment.
Relays messages to personnel and informs personnel of office policies, procedures, and rule changes.
Conducts office and operational supplies inventory and replenishes through ordering and direct purchasing.
Answers incoming calls and customer inquiries, providing information on departmental services, functions, policies, procedures, and processes.
Maintains appointment schedules.
Develops and implements filing systems and procedures, and files records and reports.
Researches databases to obtain information as required.
Utilizes the internet for research purposes.
Maintains the confidentiality of sensitive information.
Must be able to assist all areas within the operation as needed.
May perform payroll duties.
May be required to participate and/or facilitate training to support departmental or City initiatives and requirements.
May be required to work overtime or alternate hours as necessary for the efficient operation of the department.
Position is designated as Mission Critical.
Processes customer payments and provides receipts for checks, cash, money orders, and credit cards.
Invoices, penalty billings, and mailings.
General Ledger entries, budget maintenance, payment refunds, and reconciliations.
Reviews past due accounts for various billings.
Greets and assists visitors.
Manages supply orders.
ADDITIONAL FUNCTIONS
May assign work; provide training and/or orientation to other employees.
May attend meetings and conferences to furnish information and/or take notes.
May supervise, assist, and advise other employees.
May make travel arrangements.
Makes travel arrangements for management.
QUALIFICATIONS (EDUCATION, TRAINING AND EXPERIENCE)
High school diploma from an accredited school or a GED.
Three years of experience performing progressively more complex clerical duties.
SPECIAL REQUIREMENTS
May be required to possess and maintain a valid driver's license.
Must possess and maintain a valid contact phone number.
May be required to pass an elevated background check provided by the City of Lakeland Police Department upon hire.
KNOWLEDGE, SKILLS, ABILITIES
KNOWLEDGE
Knowledge of business English, spelling, and punctuation.
Fully functioning knowledge of office practices and procedures, including various computer software applications.
Thorough knowledge of computer programs, including customer account management and workflow management systems.
SKILLS
Skill in using Microsoft Office applications.
Skill in operating computers and standard office equipment.
Skill in operating a calculator, copier, postage meter, fax machine, and other office equipment.
ABILITIES
Ability to make accurate arithmetic computations and tabulations.
Ability to multitask in a busy environment.
Ability to stay organized.
Ability to readily acquire information and make minor decisions from working knowledge of applicable regulations and related division policies and procedures.
Ability to tactfully and courteously communicate with the public, employees, and officials, and establish and maintain working relationships.
Ability to design reports with a minimum of supervision.
Ability to solve problems logically and expeditiously.
Ability to develop, layout, and implement clerical procedures and operations from general instructions and coordinate other clerical employees' work.
Ability to prepare and maintain correspondence, reports, and records, and to perform routine office management details with minimum supervision.
Ability to prioritize work to meet time constraints.
WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS
The job requires mostly sedentary work, with occasional walking or standing, exerting up to 10 pounds of force regularly, and routine computer operations.
The job requires reaching, bending, and stooping, which may be required when filing or operating office equipment.
The job risks include exposure to dust, pollen, and loud noises.
The job requires normal visual acuity, field of vision, hearing, speaking, color perception, and depth perception.
This job description outlines the general nature and level of work and is not intended to be an exhaustive list of duties or qualifications. Management reserves the right to modify or assign additional responsibilities as needed.
All City of Lakeland positions are subject to testing (e.g. written, oral, performance, computerized, interview, and/or any combination). Candidates selected for testing will be notified via email or telephone. Please check your e-mail and telephone messages regularly, including "junk" folders. Test times and locations to be announced.
The City of Lakeland is a drug free workplace. This position is considered a mandatory testing position, which is subject to pre-employment and random drug testing. All City of Lakeland positions are subject to reasonable suspicion drug testing. As a condition of employment, you will be required to pass the pre-employment drug test in accordance with Florida Statute 440.102.
THE CITY OF LAKELAND IS AN EQUAL OPPORTUNITY/EQUAL ACCESS EMPLOYER AND A DRUG FREE WORKPLACE.
City of Lakeland
2026 Summary Sheet
Annual Leave
Annual leave is accumulated bi-weekly and based upon years of service as follows:
Annual leave may be taken as earned by employees hired after January 1, 1989. Employees hired prior to that date use annual leave within the calendar year following the year the leave is earned. All employees may carry over up to a maximum of twenty (20) days at the end of the calendar year. Regular part-time employees who work at least twenty (20) hours per week accrue annual leave at the rate of four (4) hours per month.*
Sick Leave
Sick rate is accrued biweekly based upon years of service and standard hour classification. Eligible for use as soon as earned. Regular part-time employees who work at least twenty (20) hours per week accrue sick leave at the rate of four (4) hours per month.
*NOTE: REGULAR employees with a working day other than eight (8) hours, please contact your supervisor regarding these policies.
Sick Leave Pool
Allows employees to receive sick leave benefits in cases involving catastrophic or long-term illnesses or injuries after all personal leave time has been depleted. Regular full-time employees contribute eight (8) hours and Regular part-time employees contribute four (4) hours on an annual basis. Employees must have completed one full year of service on or before December 31st of the calendar year enrollment; and have accumulated at least forty (40) hours of sick time (twenty (20) hours for Regular part-time employees). Participation in this program is voluntary.
For more information contact Amanda Kaiser at 834-8768
Family & Medical Leave
Federal legislation guarantees up to twelve (12) weeks per year off work under certain circumstances outlined in the policy manual. The employees must have been employed by the City for at least twelve (12) months and have at least 1,250 hours of service during the 12-month period before the requested leave. The City will continue its group life and health insurance for an employee on leave at the same level and under the same conditions that existed while the employee was working.
For more information contact Dawn Justice at 834-6038.
Pension Plan
Provision for retirement income requiring mandatory participation for full-time regular employees.
Defined Benefit Plan:
Plan C Employee 4.52%
Employer 15.54%
OR
Defined Contribution Plan:
Executives, New Hires aged 52 and older, and Fire/Police Recruits
Employee 8.5% or 11% per election upon hire
Employer 15.54%
Deferred Compensation 457 Plan:
A voluntary plan that is invested in mutual funds. The Employees' Pension Board performs the due diligence on the mutual funds. Employees may reallocate their account at any time.
Maximum contribution for 2026 is $24,500; employees age 50 or older can also add a "catch-up" amount of $8,000; employees age 60-63 can also add a "catch-up" amount of $11,250.
Additionally, a match of up to 5% of salary is offered by the City in Plan C.
Holidays
Twelve (12) holidays, includes one (1) personal floating holiday to be used at any time after three (3) months of employment and prior to the end of the calendar year.
Funeral Leave
Up to three (3) days off with pay due to death of an immediate family member (as defined in the policy manual). Up to four (4) hours off with pay may be obtained through supervisor approval to attend local funeral services of persons other than immediate family.
Jury/Witness Duty
Employees required to serve on jury duty will be relieved of responsibility for their regular work shift or portion thereof and receive full pay while serving. All fees received for such service may be retained by the employee. Employees subpoenaed to any civil or criminal court proceeding, which employee is not personally or monetarily interested, shall be paid as if engaged in regular work activities.
Military Leave
Allows for up to 240 hours in any one calendar year for annual military training without loss of pay or benefits for any employee in some @type of reserve status for the United States Armed Forces. (see policy manual for additional information).
Maternity Leave
Refer to Family & Medical Leave for those employees who qualify. Others may take up to three (3) months leave of absence available upon approval of the Department Head. Employees may opt to utilize any combination of paid (sick or annual leave) or unpaid leave.
Leave of Absence Without Pay
Written requests are subject to approval by Department Head and City Manager or designee for less than ninety (90) days. Requests for more than ninety (90) days also require Civil Service Board approval for employees in a Civil Service classification.
Longevity Pay
Tuition Reimbursement
Program provides employees up to $2,500 per fiscal year (October 1 through September 30) for reimbursement of tuition of approved college, university, vocational, or correspondence classes upon completion with a grade of "C" or better in credit courses only. Full reimbursement is given for courses and fees, upon approval. The program does not include reimbursement for cost of books, supplies or other related expenses.
For more information, contact Melissa Yelnick at 834-6844.
Suggestion Awards
A program designed to provide a consistent and organized method for employees to submit and be rewarded for constructive ideas for improvement. Maximum award is $1000.
For additional information, contact Employee Engagement and Development at 834-6837.
Direct Deposit of Paycheck (refer to handout in new employee folder)
An account must be established with the institution of your choice prior to signing up for direct deposit.
Uniforms/Equipment
Uniforms issued at no cost to employees for those job classifications which require them. Equipment is issued to employees at either no cost or discounted cost depending upon job classification.
Parking
Free while at work.
Break Periods
Employees may be permitted two (2), fifteen (15) minute breaks during the workday. The time shall be at the discretion of the supervisor.
For Information on Health Insurance, Dental, Vision, and Life Insurance please contact Benefits at 834-6797.
For Information on Retirement Benefits, contact the Retirement Services at 834-8765 or 834-8797.
For Information on Firefighter and Police Officer Retirement Benefits, contact Foster & Foster at 239-333-4872.
01
Do you possess a high school diploma or GED from an accredited school?
Yes
No
02
Do you have three (3) years of experience performing progressively more complex clerical duties?
Yes
No
03
Please provide a narrative supporting your answer to the above question. Be sure to include specific job title(s), job duties, organization(s) and the dates where the work was performed. Note: The employers and dates of employment you list here must also be included in the "Work Experience" section of this job application.
04
Please indicate which @type of valid driver's license you possess.
Florida driver's license
I have an out-of-state driver's license
I do not have a valid driver's license
05
By clicking "Yes" below, I understand that all relevant work experience MUST be entered in the "Work Experience" section on my application. In addition, all current City of Lakeland employees must list all previous City of Lakeland work experience in the "Work Experience" section of the application. Failure to complete the "Work Experience" section will disqualify you from the application process.
Yes
No
Required Question
Employer
City of Lakeland, Civil Service
Address
500 N Lake Parker Avenue Lakeland, Florida, 33801
Phone
(863)834-8790
Website
http://www.lakelandgov.net/employmentservices
