Summer Associate

Northwest Bank • Muncie, IN • 14h ago

IN0550 Muncie - Charles St

Job Description

Summer Associates function in Teller capacities to help support our offices during the summer months. Summer associates provide an excellent customer service experience by welcoming customers, efficiently processing banking transactions, resolving customer issues, and uncovering opportunities for referral to support our customers' financial needs.

The Summer Associate will be required to travel to other branches within the area as needed.Availability for full-time hours is preferred (37.5-40 hours weekly) on a temporary basis (May/June to August 2024)

ESSENTIAL FUNCTIONS:

Assist customers and visitors with questions, problem resolution, and other needs. Proactively engage with customers to understand needs and inform them of product/service features and benefits. Refer customers to appropriate team member for complex requests or products/services- Actively engage with and greet customers and take ownership to resolve any customer issues or concerns- Balance teller drawer daily and participate/assist in office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and any other device, as needed- Deliver on our North(west) star experience and champion our customer's financial wellness through delivery of exceptional customer experience - both in person, over the phone, and through email communications- Complete educational training as assigned and self-educate using bank designed programs and applications- Have general knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offerings- Knowledge and adherence to all security and dual control processes- Responsible to participate in branch opening and closing tasks as needed- Protect the bank from unnecessary risk by following compliance, risk, and operational procedures- Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed- Work evening hours and weekends as scheduled, assigned, or necessary- Ensure compliance with Northwest's policies and procedures, and Federal/State regulations- Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency- Work as part of a team- Work with on-site equipment

QUALIFICATIONS:

Customer Service Experience preferredCash Handling Experience preferredBanking and/or Retail Experience preferred

Current or incoming college and university students studying finance, accounting, business administration, or economics will be given preference for this role.

Additional Job Description

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

A t Northwest, we're here for what's next. Whether we're finding opportunities for families, businesses and communities or opening doors for our team, we share a passion for helping the people around us succeed. And we know that in order to provide the highest level of care, we need to understand unique experiences and perspectives. That's why, whether you're interested in a corporate role or something customer-facing, your talent and voice matter. Here, you belong. Working at Northwest, you'll find that we recognize our employees for the important work they do through competitive compensation and benefits, professional development opportunities and by regularly celebrating wins along the way. So, take a look at the opportunities here. And join us as we move into the future making a difference for the people we serve.

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