Information Technology Support Technician (D7 Scott 111228)
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Information Technology Support Technician (D7 Scott 111228)
Salary
$52,936.00 - $83,678.40 Annually
Location
Davenport - 52801 - Scott County, IA
Job Type
Full-time
Job Number
26-02635
Agency
444 Judicial
Opening Date
03/30/2026
Closing Date
4/9/2026 11:59 PM Central
LinkedIn Tag
LI-DNP
Point of Contact
Renardo Evans
To Apply
Candidates need to complete the NEOGOV application and attach a cover letter and resume. Final applicants are subjected to a criminal background check. The Iowa Judicial Branch is an E-Verify employer.
Description
Questions
Job Description
Ready to make a real difference in your community? Become part of the Iowa Judicial Branch. The Iowa Judicial Branch is seeking an Information Technology Support Technician.
The Judicial Branch of Iowa is seeking a detail-oriented and innovative Information Technology Support Technician to join our Hardware Team. The successful candidate will play a pivotal role in providing technical support and general information technology needs across the Iowa Judicial Branch. This position will assist users with hardware and software issues and maintain compliance with Judicial Branch physical and security standards. This role requires strong problem-solving skills, attention to detail, and the ability to provide excellent customer service to all court personnel in their assigned coverage area.
This position is based in the Scott County Courthouse in Davenport, Iowa and will cover all counties in judicial district 7: Scott, Muscatine, Cedar, Jackson, and Clinton. This role requires travel to judicial locations in the counties listed.
What's in it for YOU:
Collaborative, positive work environment
Talented and passionate team members who will help you grow and learn
Excellent benefits package
Paid holidays/vacation/sick leave
Iowa Public Employees' Retirement System (IPERS) Retirement plan
Employee discount program
The pay range for this position is $25.45 to $40.23. This is a contract-covered, FLSA non-exempt position. The starting salary for new State of Iowa Judicial Branch employees is expected to be at the base of the pay range. Adjustments may be made if the successful applicant has relevant experience above minimum qualifications.
Hours: Monday-Friday, 8:00 a.m. - 4:30 p.m.
Location: Davenport, Iowa
Position classification is determined as the 'best fit' of the duties assigned to and performed by a position. This position is classified as an Information Technology Support Technician as summarized below.
Examples of Duties and Responsibilities
Respond to user inquiries, troubleshoot problems, and provide solutions to employees.
Perform hardware and software installations, updates, and configurations. Prioritize, schedule, and administer preventative maintenance and updates.
Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Record all service requests, issues, actions, and resolutions, and update employees on the status of service requests.
Provide customer service and training to users on software applications, security best practices, and system use.
Other duties as assigned.
Knowledge, Skills, & Abilities
Knowledge of computer hardware, software, and application troubleshooting.
Practical understanding and technical knowledge of operating systems, software, and hardware.
Attention to detail.
Problem-solving skills to trouble shoot and diagnose issues.
Ability to secure confidential information.
Customer service skills.
Reliable transportation and the ability to travel.
The Iowa Judicial Branch is an Equal Opportunity/Affirmative Action employer. Applicants may review the Equal Employment Opportunity Utilization Report from the Iowa Judicial Branch website as part of our commitment to transparency and compliance with federal and state regulations.
This position is covered by a Collective Bargaining Agreement (CBA) with American Federation of State, County, and Municipal Employees, Iowa Council 61, AFl-CIO (AFSCME).
This is a non-merit position with the Iowa Judicial Branch. Candidates must follow the instructions in the "To Apply" section.
Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise.
Minimum Qualification Requirements
The incumbent must meet the minimum requirements to qualify for the position.
High school diploma (or high school equivalency diploma).
One (1) year of experience in computer science or related experience.
Experience may be substituted with related education on the basis that successful completion of thirty (30) semester hours or academic equivalent equals one year of experience.
Additional Qualification Requirements
Preferred Qualifications
2-3 years of direct support of hardware and peripherals, including installation, configuration, testing, maintenance, and troubleshooting end user and network hardware, printing/scanning devices, presentation equipment, and other products.
Experience with developing and maintaining an inventory of all IT equipment
Experience with imaging and deployment of PCs to end users
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely. Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question. Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the Iowa Judicial Branch.
Yes
No
02
PLEASE READ CAREFULLY Have you filed a registration statement pursuant to the federal Foreign Agents Registration Ace of 1938, as amended, 22 U.S.C. S611 et seq?
Yes
No
03
Please explain any gaps in your employment history?
04
Have you ever received a disciplinary suspension, been asked to resign, or discharged from a job? If yes please explain below.
05
What is your minimum salary requirement?
06
Your application for employment with the Iowa Judicial Branch will generally be treated as confidential under Iowa Code section 22.7(18). However, if you consent to allow Judicial to treat it as a public record per Iowa Code section 22.7(18)(a), please check "Yes, I consent" below.
Yes, I consent
No
07
List any professional licenses you hold:
08
Current Iowa Judicial Branch Employees ONLY: Have you completed the Iowa Judicial Branch LinkedIn Learning Leadership and Professional Development Certification?
Yes
No
09
Applicants with international degrees: Have you attached an international education equivalency verification document? We highly recommend for further consideration.
I have attached an international education equivalency verification document
I have not attached an international education equivalency verification document
Required Question
Employer
State of Iowa
Agency
444 Judicial
Address
Iowa Judicial Branch Building
1111 E Court Ave
Des Moines, Iowa, 50319
Website
http://www.iowacourts.gov/
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