Title: Enterprise Analyst, Desktop Management Focus, Progression
Company : Tampa Electric Company
Location: Bearss Operations Center
State and City: Florida - LUTZ
Shift: 8 Hr. X 5 Days
Hiring Manager: Glenn M Reed
Recruiter: Mark E Koener
POSITION TITLE: Enterprise Analyst Progression (I, II, III)
REPORTS TO: Enterprise Desktop Services Team Lead
COMPANY: TECO Services Inc.
DEPARTMENT: Business Computing Services
POSITION CONCEPT
Recommend, implement and support the corporate-wide desktop infrastructure and related systems. This position delivers information technology solutions in support of business processes and creates change in support of strategic technology goals while ensuring uninterrupted service of existing systems through problem resolution and central management in a client/server environment. This position serves TECO Energy and all its subsidiaries.
This position can be hired at any level in the job family of progression based on Education and Experience.
Enterprise Analyst I
PRIMARY DUTIES AND RESPONSIBILITIES
Maintain and administer existing Enterprise Desktop Technology Domain (EDTD) hardware & software throughout TECO Energy . (35% of duties)
Participate in projects to implement EDTD technologies throughout TECO Energy. (30% of duties)
Provide subject matter technical assistance, knowledge transfer and mentoring to other IT Staff and other technology users for the EDTD throughout TECO Energy. (15% of duties)
Evaluate, recommend new or improved methods, tools or systems for the EDTD and integrate future technology solutions into the EDTD throughout TECO Energy. (10% of duties)
Actively steer business unit process analysis and technology decisions by providing consultation on enterprise desktop applications, technology and implementation approaches. (10% of duties).
SUPERVISION:
Required: N/A
QUALIFICATIONS:
Education:
Required: High School Diploma or Equivalent.
Preferred: Bachelor's degree in a computer-related field is required.
Licenses/Certifications:
Preferred: Enterprise Technology certification desirable (MCITP, MOS, etc).
Related Experience:
Required: Six (6) years of demonstrated technical experience in supporting or administering a relevant technology (e.g. Microsoft Windows, MSOffice, Active Directory) in a medium size corporate environment is required.
A college degree may be considered in lieu of 4 years comparable related experience.
Microsoft(MCITP or higher) or advanced technical education may be considered in lieu of education or experience requirements.
Knowledge/Skills/Abilities (KSA)
Required: Working knowledge and ability to support and administer two or more of the following Advanced Enterprise Technology Components:
Network Administration (e.g. Microsoft Active Directory, Group Policy, BeyondTrust Power Broker)
Microsoft Desktop technology products (e.g. Windows 7 and higher, MSOffice, MSProject)
System Center Configuration Manager or other Windows imaging and software deployment technologies
System Center Endpoint Protection or other enterprise antivirus technoloiges
Software package development and associated tools (e.g. AdminStudio, Orca)
Apple Desktop technology products (e.g. OS X, iOS, Office for Mac)
JAMF Casper Suite, or other Apple imaging and software deployment technologies
Mobile computing (e.g. Mobile devices, Microsoft Direct Access, NetMotion Mobility VPN)
CA Service Desk and other Service Manager infrastructure components
PRIMARY DUTIES AND RESPONSIBILITIES
All duties of Enterprise Analyst I (40%)
Product Administrator for one or more Advanced Enterprise Technology components (40%)
Other Enterprise Desktop duties including: (20%)
Act as lead BCS resource on projects that utilize or affect enterprise systems resources and/or,
Mentor and provide guidance for staff on area of expertise including developing training, demonstrations, standards, procedures, and documentation for IT staff and user area personnel and/or,
Contribute to integrated system planning and proposed budget activities (e.g.: contribute to annual and 5 year work plans, help with preparing cost/benefit analysis, PSA's, etc)
Key External: Interacts with outside consulting firms, software and hardware vendors, and technical personnel in other organizations.
QUALIFICATIONS:
Education:
Required: High School Diploma or Equivalent.
Preferred: Bachelor's degree in a computer-related field is required.
Licenses/Certifications:
Preferred: Advanced Enterprise Technology certification (CCA, ITIL, MCSE, etc) desirable.
Related Experience:
Required: Eight (8) years of demonstrated technical experience in supporting enterprise technologies in a medium size corporate environment.
A college degree may be considered in lieu of 4 years comparable related experience.
Enterprise level certification (e.g.: Microsoft MCSA, Microsoft MCSE, Microsoft Enterprise Desktop Administrator) may be considered in lieu of experience or education requirements.
Knowledge/Skills/Abilities (KSA)
Required: Working knowledge and ability to configure, support, and administer two or more of the following Advanced Enterprise Technology Components:
Network Administration (e.g. Microsoft Active Directory, Group Policy, BeyondTrust Power Broker)
Microsoft Desktop technology products (e.g. Windows 7 and higher, MSOffice, MSProject)
System Center Configuration Manager or other Windows imaging and software deployment technologies
System Center Endpoint Protection or other enterprise antivirus technoloiges
Software package development and associated tools (e.g. AdminStudio, Orca)
Apple Desktop technology products (e.g. OS X, iOS, Office for Mac)
JAMF Casper Suite, or other Apple imaging and software deployment technologies
Mobile computing (e.g. Mobile devices, Microsoft Direct Access, NetMotion Mobility VPN)
CA Service Desk and other Service Manager infrastructure components
Enterprise Analyst III
PRIMARY DUTIES AND RESPONSIBILITIES
Required:
All duties of Enterprise Analyst II (50%)
Advanced Enterprise Architecture, Analysis and Planning duties (50%) Including, but not limited to, any or all of the following:
Recommend, analyze and evaluate emerging technologies to determine fit into TECO Energy EDTD
Develop strategies to integrate emerging technologies into existing technical architecture,
Lead projects to implement changes on EDTD throughout TECO Energy
Mentor others in department by preparing training, documentation, standards and procedures and presentations
Provide integrated system planning and proposed budgeting (e.g. develop and maintain annual and 5 year work plans, develop cost/benefit analysis for proposed projects, prepare PSA's, etc) for the EDTD throughout TECO Energy
SUPERVISION:
Required: N/A
QUALIFICATIONS:
Education:
Required: High School Diploma or Equivalent.
Preferred: Bachelor's degree in a computer-related field is required.
Licenses/Certifications:
Required: Advanced Enterprise Technology certification (CCA, ITIL, MCSE, etc) required.
Related Experience:
Required: Ten (10) years or more of demonstrated experience in Enterprise Architecture, Information Technology Strategies, Business Analysis, Technology Analysis or other advanced business/technology cross- functional expertise.
A college degree may be considered in lieu of 4 years comparable related experience.
Multiple Enterprise Certifications (MCSE, MCITP:SCCM, etc) may be considered in lieu of experience or education.
Knowledge/Skills/Abilities (KSA)
Required: In-depth knowledge and ability to configure, support and administer multiple Advanced Enterprise Technology Components including:
Network Administration (e.g. Microsoft Active Directory, Group Policy, BeyondTrust Power Broker)
Microsoft Desktop technology products (e.g. Windows 7 and higher, MSOffice, MSProject)
System Center Configuration Manager or other Windows imaging and software deployment technologies
System Center Endpoint Protection or other enterprise antivirus technoloiges
Software package development and associated tools (e.g. AdminStudio, Orca)
Apple Desktop technology products (e.g. OS X, iOS, Office for Mac)
JAMF Casper Suite, or other Apple imaging and software deployment technologies
Mobile computing (e.g. Mobile devices, Microsoft Direct Access, NetMotion Mobility VPN)
CA Service Desk and other Service Manager infrastructure components
TECO offers a competitive Benefits package!!
Competitive Salary 401k Savings plan w/ company matching Pension plan Paid time off Paid Holiday time Medical, Prescription Drug, & Dental Coverage Tuition Assistance Program Employee Assistance Program Wellness Programs On-site Fitness Centers Bonus Plan and more!
Nearest Major Market: Tampa
Job Segment: Information Technology, IT Architecture, Network Administrator, Service Desk, Consulting, Technology, Customer Service
