Relationship Banker

BANTERRA CORP • Christopher, IL • 1d ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13381450

SUMMARY

The Relationship Banker I position serves as a teller and customer service advocate for banking customers. This role focuses strongly on building banking knowledge and supporting the companys strong reputation for excellence and reliability through the reinforcement of exceptional service standards.

The ideal candidate for this role should have a pleasant, proactive approach to work, with the desire to expand their knowledge and abilities in the banking industry. The Relationship Banker I should have the ability to cross-sell and promote products, excellent attention to detail, and the ability to provide professional phone and in-person assistance to customers. Communication skills and the ability to remain organized and composed in many situations will be critical to the Relationship Banker Is success.

The Relationship Banker I provides essential cash-handling, sales, and customer service functions to banking customers. They assist in the onboarding and training of Banking Services Associates and continually build their skills in the banking industry.

All employees are expected to protect the information and assets of the organization through heightened awareness of information security, cybersecurity, and risk management best practices, as well as complying with all applicable laws, regulations, and organizational policies.

ESSENTIAL DUTIES

Deliver exceptional customer service by executing transactions, such

as deposits, withdrawals, loan payments, and opening consumer accounts, with precision and a friendly demeanor.

Handle customer calls professionally, navigating challenging

situations with empathy and efficiency.

Ensure accurate cash management by balancing the cash drawer and

maintaining funds within set limits.

Provide comprehensive transactional services, including issuing

checks, money orders, redeeming savings bonds, and more, while ensuring compliance with bank policies.

Promote and cross-sell bank products effectively, connecting

customers to the appropriate departments to meet their needs.

Count, verify, and package coin and currency accurately, preparing

them for secure vault storage.

Address customer inquiries and resolve routine issues confidently,

ensuring a positive customer experience.

Maintain a well-stocked teller station with essential forms and

supplies to facilitate smooth transactions.

Set and achieve sales goals with guidance from supervisors.

Operate and balance branch equipment, such as vaults, ensuring

compliance with operational standards.

Scan and balance teller work and process various bank forms with

attention to detail.

Handle stop payments and holds with critical thinking, ensuring the

detection and prevention of fraudulent transactions.

Provide detailed account information and assist customers with

safety deposit boxes, ensuring their needs are met.

Assist customers with documentation, such as direct deposits and

address changes.

Create thorough documentation for customer transaction inquiries,

maintaining clear and accurate records.

Offer overdraft services, open and close accounts, and re-pin debit

cards.

Maintain and balance vault cash, ordering money as needed to meet

operational requirements.

Support the Retail Banking team with daily reconciliation and

balancing issues.

Adhere to all bank policies, regulations, and laws, ensuring all

activities are compliant.

Assume responsibility for additional projects and tasks as assigned.

EDUCATION & CERTIFICATIONS

High school diploma or equivalent required.

MINIMUM REQUIREMENTS

Excellent communication skills and the ability to communicate effectively, verbally and in writing, with internal and external customers at all levels.

A positive and proactive approach to work, demonstrating enthusiasm, adaptability, and the ability to maintain composure and professionalism in stressful or adverse conditions.

Proficiency in accurately and efficiently processing customer transactions while providing exceptional customer service.

Ability to identify and pursue sales opportunities by understanding customer needs and recommending appropriate products and services.

Ability to quickly and efficiently resolve discrepancies or errors in customer accounts.

Critical-thinking skills and the ability to analyze data, drawing informed conclusions.

Strong organizational and time management skills to handle multiple tasks, prioritize work, and meet deadlines.

Mathematical proficiency and the ability to quickly and accurately complete standard calculations.

Proficient computer literacy, including comfort with Microsoft systems and Office Suite.

Intermediate typing skills to meet the needs of this position.

Current drivers license and reliable transportation with appropriate insurance coverage; additionally, the ability to drive occasionally in the course of performing a

Similar Jobs

Digital Banking Specialist

First Southern Bank • Marion, IL • 2w ago

Finance, Accounting & Banking

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13352335 Under the direction of the Vice President of Sr. Digital Banking Manager/...

2w ago

Go to Apply

Float Teller/Personal Banker

First Southern Bank • Carterville, IL • 3w ago

Finance, Accounting & Banking

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13333851 Job Summary Under the direction of the Vice President/Branch Coordinator...

3w ago

Go to Apply

Part Time Teller

First Southern Bank • Murphysboro, IL • 3w ago

Finance, Accounting & Banking

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13333850 JOB SUMMARY Under the direction of the Branch Manager is responsible for...

3w ago

Go to Apply

Community Banking Intern

BANTERRA CORP • Marion, IL • 3w ago

Finance, Accounting & Banking

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13333760 SUMMARY The Community Banking Intern is responsible for learning the fund...

3w ago

Go to Apply

Relationship Banker

BANTERRA CORP • Du Quoin, IL • 3w ago

Finance, Accounting & Banking

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13331155 SUMMARY The Relationship Banker I position serves as a teller and custome...

3w ago

Go to Apply

Restaurant General Manager

Taco Bell • Marion, IL • 17h ago

Retail & Hospitality

" You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own...

17h ago

Go to Apply

Restaurant General Manager

Taco Bell • Herrin, IL • 17h ago

Retail & Hospitality

17h ago

Go to Apply

Restaurant General Manager

Taco Bell • Marion, IL • 17h ago

Retail & Hospitality

17h ago

Go to Apply

Surveillance Investigator

Allied Universal • Marion, IL • 1d ago

Company Overview: Advance Your Career in Insurance Claims with Allied Universal® Compliance and Investigation Services. Allied Universal® Compliance and Investigation Services is the premier destination for a career in i...

1d ago

Go to Apply

Associate Branch Manager

BANTERRA CORP • Carterville, IL • 1d ago

Management & Administrative

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13382007 SUMMARY The Associate Branch Manager assists in the oversight of banking...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.