Manager, Client Experience

Octagon, Inc. • New York, NY • 1h ago

About youA hungry, strategic, creative, collaborative client expert who wants to make a difference on the accounts you work on and the agency you join. You have an outlook that is: Team oriented "we" over "I" Positive and inspirational Energized and charismatic Humble and inquisitive Agile and adaptableAbout usA fast-growing, small agency with big reach. We have a simple but powerful belief: every patient, disease and therapy is different - therefore every message, stakeholder, and challenge needs to be approached in a unique way. We are made up of: Conversation-starters Storytellers Strategist Digital natives PhD-level scientists Writers Designers BuildersWhat You Will Be Doing:Our team is seeking a Manager with client experience and healthcare communications expertise to serve as a counselor to our clients for one of our largest and fastest growing accounts. As a Manager, you will be responsible for developing and executing strategic integrated communications programs, supporting overall strategy, and advising healthcare clients. You will be a conceptual thinker with exceptional organizational and prioritization skills.In addition, you should have an agency background in healthcare communications with experience working on pharmaceutical products and/or disease education programs, as well as knowledge of the media landscape and considerations in this space. The ideal candidate will have broad interest and experience in healthcare communications, social/digital workstreams, managing regulatory/compliance challenges, and product launches.Responsibilities include, but are not limited to: Manage client expectations, ensuring quality standards are met and desired results are delivered on budget Coordination among multi-disciplinary team of creative, digital, strategy, medical, editorial, video production, web development, etc Develop a range of materials including social media ads, banner ads, websites, brochures, congress materials, various print and digital materials Build relationships with clients and partner agencies while managing respective status documents to ensure all stakeholders are up to date on workstreams Manage regulatory submissions and consolidating feedback for implementation Internal routing of materials for multi-disciplinary reviews Partner with project management on timeline development Ensure the extended team stays on track with project timelines and completes action items Daily management and updates to internal status documents Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential Assist leadership team in financial management for client budgetsBasic Requirements: At least 4 years' experience at an advertising agency (healthcare experience required) Industry experience in healthcare communications and/or pharmaceuticals Experience launching a healthcare product or campaign with multi-channel initiatives Fluency with regulatory submission processes Strong presentation skills, poise, and professionalism Experience with estimate creation, budgeting, and financial management skills The ability to manage multiple projects at various stages simultaneously Be a self-starter who works well within a highly collaborative, multi-disciplinary team BA or BS in Communications, Marketing, Advertising or in a related field At least 4 years' experience at an advertising agency (healthcare experience required) Industry experience in healthcare communications and/or pharmaceuticals Experience launching a healthcare product or campaign with multi-channel initiatives Fluency with regulatory submission processes Strong presentation skills, poise, and professionalism Experience with estimate creation, budgeting, and financial management skills The ability

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