Back to Jobs search

Bilingual Customer Service Representative

System One • Milwaukee, WI • 3h ago

Job Title: Bilingual Customer Service Representative

Location: Milwaukee, Wisconsin

Type: Contract To Hire

Compensation: $21/Hour

Contractor Work Model: Onsite

Hours: 8a-5p, M-F

Overview

We're seeking a bilingual (Spanish-speaking) customer-focused professional to support participants, property owners, and managers within the Housing Choice Voucher Program. This role is perfect for someone who enjoys helping others, solving problems, and making a meaningful impact in their community. You'll thrive here if you're organized, empathetic, and great at communicating in a fast-paced, service-driven environment.

Responsibilities

Provide detailed explanations to clients regarding annual and interim recertifications, transfers, inspections, abatements, and other program activities.

Notify internal teams when recertification appointments need to be scheduled.

Guide voucher holders through the recertification process, outlining required documentation and next steps.

Assist applicants with understanding their status in the intake process.

Handle inquiries related to landlord/tenant issues and take appropriate steps toward resolution.

Explain rent calculation processes and help clients understand how their specific rent amounts were determined.

Respond to property owners and managers regarding rent reasonableness, rent adjustments, and related policies.

Clearly communicate reasons for Housing Assistance Payment (HAP) contract terminations and advise on steps needed for reinstatement.

Enter case notes and relevant data into internal systems accurately and promptly.

Redirect non-program-related inquiries to the appropriate department or resource.

Perform other duties as assigned by the Supervisor.

Qualifications

Bilingual in Spanish (required).

High school diploma or GED required; some college or technical coursework preferred.

Minimum of one year of customer service experience required.

Experience in a high-volume inbound call center or customer service environment preferred.

Strong communication, problem-solving, and multitasking skills.

Ability to remain calm, patient, and professional when working with a demanding client population.

Passion for helping people and contributing to housing stability within the community.

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Ref: #562-Joule Staffing - Edison

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

Similar Jobs

Supply Chain and Operations Consulting - Senior Manager - Manhattan WMS

Accenture • Milwaukee, WI • 7min ago

Management & Administrative

We Are:Supply Chain, and we move fast, think fast, and work fast. Our Fortune 500 clients need innovative solutions to transform their operations, and we deliver with functional insights, advanced digital tools, and in-d...

7min ago

Go to Apply

Document Services Associate

XEROX CORP • Milwaukee, WI • 7h ago

Management & Administrative

JOB REQUIREMENTS: City Madison, Milwaukee State/Province Wisconsin Country United States Department DELIVERYACCOUNTOPERATIONS Date Wednesday, March 4, 2026 Working time Full-time Ref# 20037846 Job Level Individual Contri...

7h ago

Go to Apply

Industry X - Life Sciences Digital Manufacturing Manager

Accenture • Milwaukee, WI • 8h ago

Management & Administrative

WHO WE ARE: We are Industry X: We embed innovation, intelligence, and sustainability in the way the world makes things and the things it makes. Industry X enables leaders to act quickly and confidently as they pivot to t...

8h ago

Go to Apply

FTS Network Services - Client WAN Eng.

FISERV SOLUTIONS, LLC • Milwaukee, WI • 8h ago

Management & Administrative

JOB REQUIREMENTS: Full job title: FTS Network Services - Client WAN Engineer Design, build and implement client WAN connectivity to access Fiserv products and services from customer locations. Solve complex technology in...

8h ago

Go to Apply

Managed Services - Data Engineer (Databricks & Kafka) - Senior Associate

PwC • Milwaukee, WI • 8h ago

Management & Administrative

Specialty/Competency: Managed Services Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 60% At PwC, our people in data and analytics focus on leveraging data to drive insights and make info...

8h ago

Go to Apply

Chromebook Service Technician

XEROX CORP • Germantown, WI • 11h ago

Management & Administrative

JOB REQUIREMENTS: City Germantown State/Province Wisconsin Country United States Department IM SUPPORT Date Friday, March 13, 2026 Working time Full-time Ref# 20038560 Job Level Individual Contributor Job Type Early Care...

11h ago

Go to Apply

Field Service Technician Network

TDS TELECOM • Waterford, WI • 14h ago

Management & Administrative

JOB REQUIREMENTS: Field Service Technician-Network Job Locations US-WI-Burlington | US-WI-Waterford ID 2026-29031 Company TDS Telecom Pay Range \$25.13 - \$37.69 Overview At TDS Telecom, connecting people is at the heart...

14h ago

Go to Apply

Field Service Technician

TDS TELECOM • Waterford, WI • 14h ago

Management & Administrative

JOB REQUIREMENTS: Field Service Technician Job Locations US-WI-Burlington | US-WI-Waterford ID 2026-29030 Company TDS Telecom Pay Range \$22.62 - \$33.94 Overview At TDS Telecom, connecting people is at the heart of ever...

14h ago

Go to Apply

Solutions Center Production Manager

SONEPAR USA INC • Milwaukee, WI • 14h ago

Management & Administrative

JOB REQUIREMENTS: There\'s a Place for You at Viking Electric. A career at Viking Electric is more than a job. You\'re investing in a brighter, more sustainable future together and joining a team that makes a real differ...

14h ago

Go to Apply

Field Service Technician

ABB Inc • Brookfield, WI • 15h ago

Management & Administrative

JOB REQUIREMENTS: At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You\'ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help r...

15h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.