Customer Service Representative

Conduent • Delaware, Delaware • 2w ago

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote - Customer Service Representative II

Payrate: $17.50/hr. (which may be below your state's minimum wage. Please take this into consideration when applying)

Equipment Provided

Join the Conduent Customer Service Team

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! ?

Working for you:

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

$17.50 per hour pay rate, paid bi-weekly (which may be below your state's minimum wage. Please take this into consideration when applying)

Paid Training with Equipment provided.

Full-time schedule (40 hrs. a week)

Career Growth Opportunities

PerkSpot- Employee discount program

Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally.

Training Schedule:

Monday-Friday 8:00 AM - 4:30 PM EST (4 weeks)

Production Schedules:

Start times between12:00 AM - 8:00 PM

End times between 12:00 AM - 11:00 PM

Various Work Days include 5 days on, 2 days off and 4 days on, 3 days off.

About the Role:

This is an inbound call center for child support customers supporting multiple states while delivering exceptional customer service.

An ability to answer calls in a timely manner, as they are automatically received through blended call queues.

Provide a one-call resolution through asking pertinent questions to understand members' concerns.

Maintain up to date support knowledge through offered training

Accurately document requests, status changes, complaints, and grievances

Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Those successful in this role:

Possess proficient computer skills in computer programs such as Microsoft 365, AVAYA phone systems, and other miscellaneous programs.

Requirements:

High School diploma or GED

Have 1 year of Customer Service/Call Center Experience.

Ability to submit to and pass a background check.

Basic understanding of a call center environment in a customer service role and quality monitoring processes.

Ability to sit for long periods of time.

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in state where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.

We are currently NOT hiring in the following geographies, including but not limited to:

AK, CA, HI, MA, IL, MT, & NY

Metro Areas: MN - Minneapolis, IL - Chicago, NY - New York City, OR - Portland, MD - Montgomery County, WA - Seattle, WA - Washington DC, Puerto Rico

Remote44

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.50 per hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\adaaa\accommodation_pol.pdf) .

Similar Jobs

Administrative Assistant

ManpowerGroup • Delaware, OH • 2d ago

Management & Administrative

Our client, a leading manufacturing organization, is seeking a dedicated Administrative Assistant to join their team. As an Administrative Assistant, you will be an integral part of the procurement and operations support...

2d ago

Go to Apply

Manager Software Engineer

Brightstar Lottery • Delaware, Delaware • 2d ago

Management & Administrative

Manager Software Engineer Location: West Greenwich, RI, US, 02817NJ Statewide, NJ, USDC Statewide, DC, USVA Statewide, VA, USNH Statewide, NH, USMD Statewide, MD, USCT Statewide, CT, USGA Statewide, GA, USTN Statewide, T...

2d ago

Go to Apply

Code Enforcement Officer

City of Delaware • Delaware, OH • 2d ago

Management & Administrative

Nature of Work, Essential Functions & KSA's Note: This position will be filled as a Code Enforcement Officer I or II based on candidate experience and qualifications. The compensation range listed encompasses both cl...

2d ago

Go to Apply

Marketing Manager II

ARAMARK • Delaware, OH • 1w ago

Management & Administrative

Compensation COMPENSATION: The salary range for this position is $68,000 to $75,000 If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of...

1w ago

Go to Apply

Sr Program Manager, Cause Marketing

American Red Cross • Delaware, Delaware • 2w ago

Management & Administrative

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are y...

2w ago

Go to Apply

Overnight Sales & Customer Service Representative - Remote

Teleperformance USA • Delaware, Delaware • 2w ago

Management & Administrative

Category : Customer Service/Support About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business...

2w ago

Go to Apply

Manager, DC Operations

Advance Auto Distribution Center • Delaware, OH • 2w ago

Management & Administrative

Job Description The DC Operations Manager is responsible for ensuring a continuous stream of talent to sustain organizational growth and improve operations by attracting, retaining, and developing team members and meet t...

2w ago

Go to Apply

Senior Operations Supervisor - Transportation (Supply Chain/Logistics)

Penske • Delaware, OH • 3w ago

Management & Administrative

Position Summary: Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including driver deliveries, loading/unloading of trailers, cross doc...

3w ago

Go to Apply

Data Manager

General Dynamics Information Technology • Delaware, Delaware • 3w ago

Management & Administrative

Req ID: RQ217118 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: MBI (T2) Job Family: Data Science and Data Engineering Skills: Databricks Platform,Data Management,D...

3w ago

Go to Apply

Sales & Customer Service Representative - Remote

Teleperformance USA • Delaware, Delaware • 3w ago

Management & Administrative

3w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.