Customer Service Representative

Conduent • Missouri, Missouri • 6d ago

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote - Customer Service Representative II

Payrate: $17.50/hr. (which may be below your state's minimum wage. Please take this into consideration when applying)

Equipment Provided

Join the Conduent Customer Service Team

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! ?

Working for you:

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

$17.50 per hour pay rate, paid bi-weekly (which may be below your state's minimum wage. Please take this into consideration when applying)

Paid Training with Equipment provided.

Full-time schedule (40 hrs. a week)

Career Growth Opportunities

PerkSpot- Employee discount program

Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally.

Training Schedule:

Monday-Friday 8:00 AM - 4:30 PM EST (4 weeks)

Production Schedules:

Start times between12:00 AM - 8:00 PM

End times between 12:00 AM - 11:00 PM

Various Work Days include 5 days on, 2 days off and 4 days on, 3 days off.

About the Role:

This is an inbound call center for child support customers supporting multiple states while delivering exceptional customer service.

An ability to answer calls in a timely manner, as they are automatically received through blended call queues.

Provide a one-call resolution through asking pertinent questions to understand members' concerns.

Maintain up to date support knowledge through offered training

Accurately document requests, status changes, complaints, and grievances

Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Those successful in this role:

Possess proficient computer skills in computer programs such as Microsoft 365, AVAYA phone systems, and other miscellaneous programs.

Requirements:

High School diploma or GED

Have 1 year of Customer Service/Call Center Experience.

Ability to submit to and pass a background check.

Basic understanding of a call center environment in a customer service role and quality monitoring processes.

Ability to sit for long periods of time.

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in state where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.

We are currently NOT hiring in the following geographies, including but not limited to:

AK, CA, HI, MA, IL, MT, & NY

Metro Areas: MN - Minneapolis, IL - Chicago, NY - New York City, OR - Portland, MD - Montgomery County, WA - Seattle, WA - Washington DC, Puerto Rico

Remote44

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.50 per hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\adaaa\accommodation_pol.pdf) .

Similar Jobs

Sr Program Manager, Cause Marketing

American Red Cross • Missouri, Missouri • 2d ago

Management & Administrative

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are y...

2d ago

Go to Apply

Overnight Sales & Customer Service Representative - Remote

Teleperformance USA • Missouri, Missouri • 5d ago

Management & Administrative

Category : Customer Service/Support About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business...

5d ago

Go to Apply

Customer Service Associate I

Family Dollar • Missouri, Missouri • 1w ago

Management & Administrative

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend...

1w ago

Go to Apply

Commercial Sales Manager

AGI • Missouri, Missouri • 1w ago

Management & Administrative

Description Position Title: Commercial Sales Manager Department: Sales Location: Remote, United States Preferred Location: Kansas, Arkansas or Missouri About AGI AGI is a global food-based infrastructure company publicly...

1w ago

Go to Apply

GEV ELEC Strategic Account Manager

GE Vernova • Missouri, Missouri • 1w ago

Management & Administrative

Job Description Summary GEV ELEC STRATEGIC ACCOUNT MANAGER The GEV ELEC Strategic Account Manager serves as the GE Vernova Electrification Systems segment (GEV ESY) central point of contact supporting the value propositi...

1w ago

Go to Apply

Territory Sales Manager IV

Bayer • Missouri, Missouri • 1w ago

Management & Administrative

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curios...

1w ago

Go to Apply

Sales Manager

Vail Resorts • Missouri, Missouri • 1w ago

Management & Administrative

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as...

1w ago

Go to Apply

Senior Analyst, Account Manager

CVS Health • Missouri, Missouri • 1w ago

Management & Administrative

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate...

1w ago

Go to Apply

Sales & Customer Service Representative - Remote

Teleperformance USA • Missouri, Missouri • 1w ago

Management & Administrative

1w ago

Go to Apply

Commercial Service Account Manager

Carrier • Missouri City, TX • 2w ago

Management & Administrative

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advanc...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.