Retail Customer Service Team Member PT

Michaels • Richmond, VA • 4h ago

Store - RICHMOND-WHITE OAK, VA

Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

Help customers shop, locate products, and provide them with solutions

Provide a fast and friendly checkout experience; execute cash handling to standards

Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments

Educate customers on the Voice of Customer (VOC) survey

Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)

Participate in the truck unload, stocking, and planogram (POGs) processes

Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store

Perform Store In Stock Optimization (SISO) and AD set duties as assigned

Support shrink and safety programs

Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards

Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members

Cross trained in Custom Framing selling and production

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires

Retail and/or customer service experience preferred

Physical Requirements

Work Environment

Ability to remain standing for long periods of time

Ability to move throughout the store

Regular bending, lifting, carrying, reaching, and stretching

Lifting heavy boxes and accessing high shelves by ladder or similar equipment

If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels requires all team members in this role to be at least sixteen (16) years or older.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com (http://www.michaels.com./) ?and? Michaels.ca .?The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit? www.michaels.com .

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit www.michaels.com .

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English (https://www.eeoc.gov/sites/default/files/2022-10/22-088\EEOC\KnowYourRights\10\20.pdf)

EEOC Know Your Rights Poster in Spanish

EEOC Poster Optimized for Screen Readers (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\KnowYourRights\screen\reader\10_20.pdf)

Federal FMLA Poster

Federal EPPAC Poster (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)

Similar Jobs

Retail Customer Service Team Member PT

Michaels • Richmond, VA • 4h ago

Retail & Hospitality

Store - RICHMOND-WHITE OAK, VA Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unl...

4h ago

Go to Apply

Principal Data Analyst- Retail Banking

Capital One • Richmond, VA • 12h ago

Retail & Hospitality

Principal Data Analyst- Retail Banking At Capital One, data is at the center of everything we do. When we launched as a startup we disrupted the credit card industry by individually personalizing every credit card offer...

12h ago

Go to Apply

Electric Distribution Planning Modeling Engineer

Dominion Energy • Richmond, VA • 1d ago

Retail & Hospitality

Electric Distribution Planning Modeling Engineer Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven...

1d ago

Go to Apply

Kitchen Team Member

Love's Travel Stops & Country Stores • Prince George, VA • 1d ago

Retail & Hospitality

Benefits: Fuel Your Growth with Love's - company funded tuition assistance program Paid Time Off Flexible Scheduling 401(k) - 100% Match up to 5% Medical/Dental/Vision Insurance after 30 days Competitive Pay Career Devel...

1d ago

Go to Apply

Senior Data Analyst - Retail Bank

Capital One • Richmond, VA • 1d ago

Retail & Hospitality

Senior Data Analyst - Retail Bank At Capital One, data is at the center of everything we do. When we launched as a startup we disrupted the credit card industry by individually personalizing every credit card offer using...

1d ago

Go to Apply

Sr. Business Analyst - Retail and Small Business Bank Orgs

Capital One • Richmond, VA • 1d ago

Retail & Hospitality

Sr. Business Analyst - Retail and Small Business Bank Orgs Summary: As a Senior Business Analyst at Capital One, you will apply your strategic and analytical skills to major company challenges. You will team with world-c...

1d ago

Go to Apply

Outside Sales Retail Account Manager, Heavy Equipment

EquipmentShare • Richmond, VA • 2d ago

Retail & Hospitality

Build the Future with Us - EquipmentShare is Hiring an Outside Sales Retail Account Manager, Heavy Equipment At EquipmentShare, we're not just filling a role - we're assembling the best team on the planet to build someth...

2d ago

Go to Apply

Retail Shift Leader

Love's Travel Stops & Country Stores • Prince George, VA • 2d ago

Retail & Hospitality

Benefits: ? Fuel Your Growth with Love's - company funded tuition assistance Paid Time Off 401(k) - 100% match up to 5% Medical/Dental/Vision Insurance after 30-days Competitive Pay Career Development Quarterly Bonus Pro...

2d ago

Go to Apply

Store Associate Year-Round

The Honey Baked Ham Company, LLC • Midlothian, VA • 2d ago

Retail & Hospitality

16-007 Job Description Join the #HamFam! If you're looking for a part time job, a seasonal position or a new gig, HoneyBaked could be for you. Our schedules are perfect for students, teachers, retirees -- really, anyone...

2d ago

Go to Apply

Store Associate Year-Round

The Honey Baked Ham Company, LLC • Mechanicsville, VA • 2d ago

Retail & Hospitality

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.