Guest Service Agent (Part-Time) - Hilton La Jolla Torrey Pines

Hilton • San Diego, CA • 4h ago

Hilton La Jolla Torrey Pines (https://www.hilton.com/en/hotels/santphh-hilton-la-jolla-torrey-pines/?SEO\\id=BING-AMER-HH-SANTPHH&y\\source=1\_MTIyMDc3NC00ODMtbG9jYXRpb24ud2Vic2l0ZQ==)is searching for a Part-Time Guest Service Agent to join the team.

The coastal retreat with breathtaking views is situated along the beautiful Torrey Pines Golf Course overlooking the sunny shores of La Jolla. The property boasts almost 40,000 square feet of event space, 2 food and beverage offerings, and 394 guest rooms.

Our team members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our amazing Go Hilton travel discount program that our team members and their family and friends my use. In addition, the property offers free meal while on shift, free parking, and uniforms.

The ideal candidate for this role should possess at least one year of customer service experience, minimum six months of hotel front desk experience, preferably with On-Q knowledge. They should have a flexible schedule, be proficient with computer systems, and demonstrate excellent communication skills.

Shift Pattern : Open availability that includes weekdays, evenings, weekends, and holidays is required.

The hourly rate : $21 upsell incentives

The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive?personally and professionally?in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

Access to your pay when you need it through DailyPay

Mental Health Resources

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

Other Compensation

Front Office Upselling Incentive Program - Commission based program based on upsell generated revenue. Revenue is calculated as time of guest check-out. Upsell revenue can include room @type upgrades, early check-in fee, late check out fees and late cancellation fees.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands (http://jobs.hiltonworldwide.com/our-brands/index.php). Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Guest Services, Operations, and Front Office

Title: Guest Service Agent (Part-Time) - Hilton La Jolla Torrey Pines

Location: null

Requisition ID: HOT0CFAK

EOE/AA/Disabled/Veterans

Hilton

Go to Apply

Share this job

Similar Jobs

Industry X - Life Sciences Digital Manufacturing Manager

Accenture • San Diego, CA • 2h ago

Management & Administrative

WHO WE ARE: We are Industry X: We embed innovation, intelligence, and sustainability in the way the world makes things and the things it makes. Industry X enables leaders to act quickly and confidently as they pivot to t...

2h ago

Go to Apply

Field Service Engineer III

Scientific Research Corporation • San Diego, CA • 3h ago

Management & Administrative

Salary Statement Estimated Starting Salary Range: USD $84,000.00/Yr. - USD $139,950.00/Yr. Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and ali...

3h ago

Go to Apply

Vehicle Acquisition Specialist & Service Administrator

Lithia & Driveway • San Diego, CA • 9h ago

Management & Administrative

Dealership:L0727 DCH Honda of Mission Valley DCH Honda of Mission Valley Now Hiring - Vehicle Acquisition Specialist/Service Admin Pay: $17-$22 Hourly, plus eligible for bonus opportunities Schedule: Full Time In this ro...

9h ago

Go to Apply

FIO Program Management Support - T035

Systems Technology Forum • San Diego, CA • 12h ago

Management & Administrative

** Active Clearance Required Company Overview Systems Technology Forum LTD (STF) is an established industry partner with a passion for exceptional performance and an unwavering commitment to our clients. As a premier pro...

12h ago

Go to Apply

Manager 2, Data Science (GBSG - Mid Market)

Intuit • San Diego, CA • 19h ago

Management & Administrative

Overview Lead and develop a team of data scientists supporting Marketing and Sales for Intuit Enterprise Suite (IES), providing coaching, structured feedback, and growth opportunities to strengthen technical skills, busi...

19h ago

Go to Apply

Administrative Assistant

UnitedHealth Group • San Diego, CA • 22h ago

Management & Administrative

Requisition number: 2352646 Job category: Admin Support Services This position is Onsite. Our office is located at 6760 Top Gun Street, STE 100, San Diego, CA 92121. Optum is a global organization that delivers care, aid...

22h ago

Go to Apply

Manufacturing Clerk - 1st Shift

Aerotek • San Diego, CA • 1d ago

Management & Administrative

Manufacturing Clerk - 1st Shift - $24/hr Job Description We are seeking a detail-oriented Manufacturing Coordinator who will be instrumental in organizing and maintaining our production records and inventory counts. This...

1d ago

Go to Apply

Manager Supply Chain Programs 2

Northrop Grumman • San Diego, CA • 1d ago

Management & Administrative

RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities...

1d ago

Go to Apply

0054 - Admin Secretary

Sharp HealthCare • San Diego, CA • 1d ago

Management & Administrative

Facility: Corporate Offices City San Diego Department Job Status Per Diem Shift Variable FTE 0 Shift Start Time Shift End Time AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Asso...

1d ago

Go to Apply

Armed Security Officer - Shipyard Patrol

Allied Universal • San Diego, CA • 1d ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.