Job Description
One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can't. The Love Boat promises something for everyone.
We're looking for a self-motivated Cruise Vacation Planner (CVP) who is passionate about closing the sale. You'll be responsible for selling Princess Cruises North America cruises and related products. The primary goal of the role is to drive cruise sales to meet targets by establishing and maintaining long-term business relationships with guests interested in Princess cruises. The CVP will be building and maintaining guest relationships by conducting mainly outbound sales calling . This person will work closely with their CVP Sales Coaches and alongside other CVPs to deliver sales results. This is an agile position expected to meet and react to the changing needs of guests, department, and company. The CVP will be positioned to allow for real time ad-hoc and scheduled in-person interaction with Senior Leadership to review current sales trends, implement specific research requirements, discuss current and new initiatives to drive improved sales performance and provide input on specific obstacles being encountered in the achievement of sales goals.
Here's a summary of what Princess is looking for in its Cruise Vacation Planner. Is this you?
Please note: This role is an onsite position. Role training will be held in Fort Lauderdale, FL. Once training is completed agents will work in our Fort Lauderdale office until our new Miramar office location will be completed in 2026. Once complete, this team will report to the Miramar, FL office for work.
Responsibilities
Contact leads via outbound calls to new and returning guests in a timely manner according to established daily work-flow guidelines as outlined by leadership.
Follow up by returning calls and emails, keeping pre-scheduled appointments, and maintaining contact documentation in CRM system.
Proactively use all available resources to generate deposited new direct bookings from both past and prospective customer to meet and exceed department booking and revenue targets and accurately creating these bookings in POLAR.
Understand guest profiles and interpret their vacation needs and requests to secure bookings, deliver exceptional customer service and build on-going relationships.
Display excellent customer service and exceed customer expectations at every opportunity; including (but not limited to) selling the right cruise vacation to meet customer needs.
Guide and influence contacted leads to make a booking using selling skills and strategies. Use up-selling techniques and referral opportunities to generate additional revenue by selling PVP, Princess+ and Premier, hotel, EzAir, etc.
Optimize the usage of sales, lead, referral and group generation tools, promotional material and sales techniques when interacting with guests.
Maintain a clear understanding of all CVP job functions, including applications such as Polar and Siebel, adherence to Princess Cruises Line (PCL) policies, rules, operational updates and regulations, and thorough knowledge of promotions and campaigns.
Suggest strategies to management, along with providing detailed insights and feedback on promotional campaigns.
Attend Team meetings to review statistical insights, sales results, industry news, product updates, policies, and upcoming campaigns, and prepare for upcoming events.
Attend monthly side-by-side monitoring evaluations with their sales coach, ensuring alignment with company standards and review individual performance goals.
Manage time and priorities to efficiently contact and service leads.
Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise.
Maintain the highest standards of professionalism in all interactions, creating a positive image of the products and the Company.
Any additional duties as assigned by Coach/Manager/Director.
The Hours for this position will be as follows:
Training will be held in Fort Lauderdale, FL Monday through Friday 8:30-5:15 EST.
After training, and after a potential 'nesting' period, shifts will be determined by a shift bid based on operational needs. Shift bids can be done up-to twice a year; during operational hours.
Traditionally, shifts are 8-hours consecutives hours, 5-days a week Monday through Saturday between the hours of 9 AM - 9 PM EST in office.
Required Experience
Minimum of 6 months of luxury sales experience
Must be legally authorized to work in the United States; Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).
Proven success as a sales representative as measured by level of sales performance against established goals and objectives
Following technical processes and ability to grasp system logic
Strong personal computer skills and demonstrated proficiency with Microsoft Office software
Highly motivated self-starter who demonstrates a commitment to achieving individual sales and booking targets while developing ongoing guest relationships for future business
Demonstrated strong work ethic and the ability to work in a goal oriented, high-pressure environment with strict deadlines
Strong verbal, interpersonal and communication skills. Demonstrated ability to effectively communicate with management, internal support teams and guests.
Innovative thinking and problem-solving skills
Strong organizational skills
Ability to handle multiple priorities
Preferred Experience
2 years' experience in a high-volume sales environment in the cruising and travel industry
What You Can Expect
Cruise and Travel Privileges for You and Your Family
Health Benefits
401(k)
Employee Stock Purchase Plan
Training & Professional Development
Tuition & Professional Certification Reimbursement
Monthly sales incentive earning potential
Competitive compensation
Our Culture... Stronger Together
Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/ .
Princess is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
Americans with Disabilities Act (ADA)
Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com
PCL
