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Customer Advocate, Remote

Disabled Veteran Solutions • Tennessee, Tennessee • 7h ago

TN, USA | Hourly | 17.00 per hour Longevity increases and Performance incentives | Full Time

| Medical, Dental, Vision, Competitive Salary, Paid Time Off

Customer Advocate - Full-Time (Remote)

Disabled Veteran Solutions (DVS)

A Career With Purpose - Not Just a Job

Disabled Veteran Solutions (DVS) is a nationally recognized, veteran-owned organization delivering high-quality service in regulated healthcare environments. We are seeking Customer Advocates who combine strong technical capability with professionalism, empathy, and a desire to build a long-term career in a structured, mission-driven organization.

This is a full-time, remote position designed for individuals who value stability, accountability, and advancement. We invest significantly in our team members - including an intensive 8-week paid training program - and we hire individuals who are ready to commit and grow.

The Role

As a Customer Advocate, you will manage 50-70 member interactions per day, serving as a trusted resource for healthcare coordination, medications, appointments, and benefit-related inquiries.

This is a fast-paced, structured environment requiring:

Real-time navigation of multiple web-based platforms

Accurate documentation across systems

Confident use of Microsoft Word, Excel, Outlook, and Teams

Strong written and verbal communication

Consistent adherence to process and compliance standards

Success in this role requires both compassion and technical precision.

Technical & Computer Proficiency (Critical Requirement)

This is not an entry-level computer role.

Candidates must be comfortable:

Navigating multiple browser windows simultaneously

Switching between systems while actively speaking with members

Documenting in real time without sacrificing call quality

Utilizing Microsoft Word, Excel, Outlook, and Teams efficiently

Troubleshooting basic system or navigation issues independently

Candidates will be evaluated for computer proficiency during the hiring process.

Schedule & Training

Full-Time | 100% Remote | Monday-Friday

Shifts are 8 hours between 8:00 AM - 8:00 PM EST.

Training Schedule:8:00 AM - 4:30 PM EST100% mandatory attendance for the full 8-week program.

Permanent Schedule:Monday through Friday: 9:30 AM - 6:00 PM EST

Start Date: May 11, 2026

This role requires reliability and consistent attendance. It is not structured for part-time, temporary or transitional employment.

Required Qualifications

High School Diploma (Associate degree or higher preferred)

Prior customer service experience handling complex or sensitive matters

Strong proficiency in Microsoft Word, Excel, Outlook, and Teams

Ability to navigate multiple web-based systems simultaneously

Excellent attention to detail and organizational skills

Clear, professional written and verbal communication

Preferred Experience

High-volume or call-driven service environments

Healthcare, insurance, or medical terminology exposure

Advocacy-based roles such as social work or behavioral health

Customer-facing retail roles requiring problem resolution

Compensation & Growth

Competitive pay based on qualifications

Bonus opportunities

Comprehensive benefits package

Clear advancement pathways for high performers

Who Thrives Here

Professionals who value structure, accountability, and meaningful work - and who are seeking long-term career stability within a mission-driven organization.

If you are technically confident, dependable, and ready to grow within a high-performance environment, we encourage you to apply.

Join DVS - where your work matters and your career can advance.

A pre-employment drug screening and criminal background check are required prior to employment.

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