Aging Case Aide 1 - Local Government
Print (https://www.governmentjobs.com/careers/pabureau/jobs/newprint/5277531)
Apply
?
Aging Case Aide 1 - Local Government
Salary
$27,300.00 Annually
Location
Pike County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CSSC-2026-45813-L0608
Department
Local Government
Division
AN Pike Co Aaa
Opening Date
03/25/2026
Closing Date
4/7/2026 11:59 PM Eastern
Job Code
L0608
Position Number
80012202
Union
Non Union
Bargaining Unit
LG
Pay Group
LG
Bureau / Division Code
88101152
Bureau / Division
Pike County Area Agency on Aging
Worksite Address
150 Pike County Blvd
City
Hawley, Pennsylvania
Zip Code
18428
Contact Name
Robin Soares
Contact Phone
570.228.4296
Contact Email
rsoares@pikepa.org
Description
Benefits
Questions
THE POSITION
Are you someone who enjoys serving your community? Pike County is looking for a passionate individual interested in assisting senior citizens to improve their quality of life. As an Aging Case Aide 1, you will learn complex procedures and policies involved in the OPTIONS program as well as clerical duties necessary to carry out daily tasks. If you are patient, compassionate and organized, consider joining our team!
DESCRIPTION OF WORK
As an Aging Case Aide 1, you will provide public contact work through human services to senior citizens. This role requires interpersonal skills, organization, and a compassionate mindset to provide quality service. Incumbents are responsible for learning the complex procedures and policies involved in the OPTIONS program offered to Pike County seniors age 60 and Older. You will greet consumers, offer assistance, answer questions, and take calls on behalf of the agency. This position organizes and records information using computer and paper files. You will have the opportunity to assist consumers in community locations with tasks such as home delivered meals, relocations, delivery of supplies and documents, preparation of forms, applications, and bill payments.
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:30 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
Telework: You will not have the option to telework in this position.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year of public contact work, which involved obtaining or providing information ;or
An equivalent combination of experience and training.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency Guidelines.
Hiring preference for this vacancy may be given to candidates who live within Pike County. If no eligible candidates who live within Pike County apply for this position, candidates who reside in other counties may be considered.
This particular position also requires you to possess a valid driver's license which is not under suspension.
You must be able to perform essential job functions.
Legal Requirements:
A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
A conditional offer of employment will require a drug screening.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers (https://www.pa.gov/agencies/hrmoa/resources/generative-ai-hiring-guidance) for additional information.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.
01
The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older?
Yes
No
02
Additional Requirement - Do you possess a valid driver's license which is not under suspension?
Yes
No
03
If you answered "Yes" to the previous question, please provide the issuing state and license number. If you answered "No" @type N/A in the box.
04
How many years of full-time experience do you possess in public contact work which involved obtaining or providing information?
1 or more years
Less than 1 year
None
05
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
06
How much college coursework have you completed?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
30 or more credits
Less than 30 credits
None
07
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
08
WORK BEHAVIOR 1 - DATA MANAGEMENT
Reviews data for accuracy and enters, downloads, and uploads data into databases and spreadsheets to maintain a record-keeping system for documenting activities and actions related to older adults.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience REVIEWING DATA FOR ACCURACY and entering, downloading, and uploading data into databases and spreadsheets to maintain a record-keeping system.
B. I have experience entering, downloading, and uploading data into databases and spreadsheets to maintain a record-keeping system.
C. I have successfully completed college-level coursework or training related to introduction to computers, databases, or spreadsheets or computer science.
D. I have NO experience or education related to this work behavior.
09
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The actual duties you performed related to reviewing data for accuracy, entering, downloading, and uploading data into databases and spreadsheets
The software you used to enter, download, and upload data
10
If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University/Training Source
Course Title
Credits/Clock Hours
11
WORK BEHAVIOR 2 - INTAKE
Completes intake forms for older adults via telephone or in-person office visits for participation in services. Obtains demographic information and reason for needed service.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience completing intake forms which included obtaining demographic information and reason for intake for individuals via telephone AND in-person office visits.
B. I have experience completing intake forms which included obtaining demographic information and reason for intake for individuals via telephone.
C. I have experience gathering information from customers in a customer service setting.
D. I have NO experience related to this work behavior.
12
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The actual duties you performed related to completing intake forms with customers in-person or via telephone
The actual duties you performed related to gathering information from customers in a customer service setting
13
WORK BEHAVIOR 3 - REFERRAL ASSISTANCE
Provides explanations of community services available to older adults to interested parties. Determines if requested services are available and makes arrangements for older adults to receive appropriate services and supports as needed.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience providing explanations of community services to interested parties, determining if requested services are available, AND making arrangements for individuals to receive appropriate services and supports as needed.
B. I have experience providing explanations of community services to interested parties and determining if requested services are available.
C. I have experience providing information to individuals in a customer service setting.
D. I have NO experience related to this work behavior.
14
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The actual duties you performed related to providing explanations of community services and determining if services are available
The actual duties you performed related to making arrangements for individuals to receive appropriate services and supports as needed
The actual duties you performed related to providing information to individuals in a customer service setting
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
