Assistant Director of Operations (Rooms focus)

Hyatt • Anaheim, CA • 4h ago

Description:

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the Assistant Leadership Committee, the Assistant Director of Operations with a focus on Rooms is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the Director of Operations.

Assistant Director of Operations (Rooms) oversees hotel services including Front Desk operations, Housekeeping, Guest Services and Security. Maximizes room revenues & occupancy by analyzing daily status rates & makes adjustments accordingly. Manages large events & ensures high volume occupancy special requirements. Analyzes rate variances, monitors credit reports & maintains close observation of daily house counts. Coordinates major projects such as renovations, capital expenditures, & equipment changes. Conducts weekly Rooms Divisions meetings, including monthly financial review with subordinate managers & senior hotel directors. Prepares revenue & occupancy forecasting & monitors labor expenses through schedule approval process. Hires, manages & trains subordinate managers & employees.

Qualifications - External

Duties include:

Responsible for short and long term planning and the management of the Rooms operations in the front and back of the house

Develop and recommend the budget, marketing plans and objectives and manages within those approved plans

Experience supervising all Rooms Departments

Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property

Experience developing standards and operating procedures.

Participate in MOD program

Have dealt with special projects

Coach and counsel employees to reflect Hyatt service standards and procedures

Salary Range for this role is $93,000 - $110,000

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications:

Progressive hotel experience

Experience supervising all Rooms departments strongly preferred

Service oriented style with professional presentations skills

Proven leadership skills with Hyatt preferred

Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

Clear and concise written and verbal communication skills

Must be proficient in Microsoft Word and Excel

Must have excellent organizational, interpersonal, and administrative skills

Primary Location: US-CA-Orange County

Organization: Hyatt Regency Orange County

Pay Basis: Yearly

Job Level: Full-time

Job: Hotel Operations

Req ID: ORA002082

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Hyatt

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