Operations Analyst

Philips • Cambridge, MA • 2h ago

Operations Analyst 50 (Cambridge, MA)

Provides operational and administrative support across service processes, including issue resolution, reporting, and data maintenance to support team performance.

Your role:

Supports the Department Manager and team members in various routine to moderately complex tasks and projects by providing administrative assistance as needed and by staying knowledgeable of corporate policies to achieve departmental goals, working with limited supervision and autonomy.

Support daily operations by resolving RMA service issues and escalations

Prepare and deliver reports on service performance, operational issues, and resolutions to help stakeholders make informed decisions and drive improvements.

Supports the data maintenance process by ensuring all changes to Installed Base records are accurately documented and implemented in a timely manner.

Tracks new order installation timelines to ensure smooth transitions from sales to installation within expected lead times, optimizing operational efficiency.

Collects and handles information pertinent to the revenue forecast process, collaborating with various stakeholders to gather input and insights for short-term forecasting.

You're the right fit if:

You've acquired a Bachelor's degree in Operations Management, Service Management, Business Administration, or a related field (or 4+ years of experience with vocational education) in operations coordination, customer service operations, business process analysis, or a similar role.

Your skills include data analysis and interpretation, root cause analysis, troubleshooting, and advanced Microsoft Excel techniques. Bonus skills: operational excellence methodologies, process improvement tools, and training delivery.

You are proficient in Power BI, Salesforce, and SAP.

You are experienced with Microsoft Office and documentation/reporting, and can transform analysis into actionable operational improvements.

You're a detail-oriented problem solver and collaborative team player who can manage complex issues, communicate insights clearly, and support continuous improvement initiatives across service operations.

You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

This is an office based role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Learn more about our business.

Discover our rich and exciting history.

Learn more about our purpose.

Learn more about our culture.

Philips Transparency Details

The pay range for this position in (MA) is $89,880 to $143,808.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.??

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Cambridge, MA .

LI-PH1

healthcareinformatics

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

Philips

Go to Apply

Share this job

Similar Jobs

Manager, Data Center Facilities Engineering - Mechanical

Oracle • Boston, MA • 3h ago

Management & Administrative

Job Description Role Overview As Facilities Manager supporting our Mechanical Facilities, you will lead the safe, reliable, and efficient operation of mission-critical mechanical systems supporting OCI data centers. This...

3h ago

Go to Apply

Service Associate I - 25 hours

Eastern Bank • Somerville, MA • 4h ago

Management & Administrative

Work schedule: 25 hours per week including Saturdays Starting Rate: $22.00 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and reti...

4h ago

Go to Apply

Regional Sales Manager

Ralliant • Boston, MA • 5h ago

Management & Administrative

Build a career at Qualitrol - an outstanding place to work! It starts with the people. You will love working with colleagues who have a genuine desire to innovate and seek out complicated problems. We each come in to wor...

5h ago

Go to Apply

Area Sales Manager - Boston - Ottava

J&J Family of Companies • Boston, MA • 5h ago

Management & Administrative

At Johnson & Johnson,?we believe health is everything. Our strength in healthcare innovation empowers us to build a?world where complex diseases are prevented, treated, and cured,?where treatments are smarter and les...

5h ago

Go to Apply

Account Manager (PBM) - Remote

Prime Therapeutics • Boston, MA • 8h ago

Management & Administrative

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy...

8h ago

Go to Apply

Operations Manager

Raising Cane's • Marlborough, MA • 12h ago

Management & Administrative

Company Description Initial hiring pay range (based on location, experience, etc.): $25-$27/hour At Raising Cane's Chicken Fingers®, we serve only the most craveable chicken finger meals - it's our One Love! Known for ou...

12h ago

Go to Apply

Operations Manager

Cape Cod Cafe, Inc • Brockton, MA • 12h ago

Management & Administrative

Description The Operations Manager oversees day-to-day operations at assigned location, ensuring consistent execution of company standards for food quality, service, cleanliness, and safety. This role focuses on hands-on...

12h ago

Go to Apply

Senior Technology Recruiter - Data Science & Engineering

CVS Health • Boston, MA • 12h ago

Management & Administrative

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate...

12h ago

Go to Apply

Talent Acquisition Operations & Enablement Manager

Wayfair • Boston, MA • 12h ago

Management & Administrative

Base Salary Range: $103,500 - $125,000 per year. The above base pay range may vary depending on location, job-related knowledge, skills and experience. The range listed is just one component of Wayfair's total compensati...

12h ago

Go to Apply

Service Operations Manager, National

Philips • Cambridge, MA • 12h ago

Management & Administrative

In this role, you will lead and scale service operations initiatives across the Hospital Patient Monitoring Services & Solutions Delivery (HPM S&SD) organization at a national level. You will drive alignment betw...

12h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.