Account Compliance Administrator

BELFOR Property Restoration, Inc • Springfield, OR • 1d ago

Compensation and Benefits

BELFOR and BELFOR Franchise Group (BFG) offer competitive pay and a wide range of benefit options including, but not limited to, 401(k) with match, medical, dental, vision, disability, life insurance, an Employee Assistance Program, paid holidays, and paid time off.

Position Overview

The Account Compliance Administrator is responsible for providing administrative support in a field office environment. Main functions will revolve around ensuring compliance with the various Third Party and National Accounts that provide work for the office. They will be working with multiple employees, customers and third party representatives to ensure information is communicated in a timely and compliant manner. Independent judgment is required to plan, prioritize and organize a diversified workload.

Essential Functions

Ensure all incoming and outgoing communication is representative of BELFOR Practices, Processes and Standards

Timely entry of new leads into the BELFOR Compliance System (BCS)

Review BCS job files to ensure they are in compliance and their progress is up to date

Track Key Performance Indicators (KPIs) to ensure office is high performing

Work with Estimators and others in the field to upload required documents/ photos into TPA portals.

Ensure compliance by becoming familiar with the requirements for different accounts

Work with home office to ensure all employees are correctly credentialed before working on a job and assist with yearly re-credentialing.

Ensure paperwork and contracts are signed by the appropriate people and submitted to the Corporate Office.

Maintain current list of zip codes to ensure correct service coverage

Gather billing documents and follow up on collections

Other projects and duties as assigned

Experience and Qualifications

2+ years general office administration experience

Construction, restoration or insurance industry experience preferred

Microsoft Office knowledge (strong emphasis in Word & Excel)

English language literacy & fluency

Ability to multitask in a fast-paced office environment

Strong written and verbal communication skills

Attention to detail and keen sense of safeguarding other people's property and information

Comprehensive understanding of customer service principles and practices

Ability to work under time constraints to meet specific obligations

Strong math and data entry skills

Physical Requirements

Occasional lifting from 5-40 lbs, unassisted (from 0-15% of the time)

Sitting for extended periods of time

Manual dexterity needed for keyboarding and other repetitive tasks

The ability to bend, crouch, or stand as necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

BELFOR Holdings is an Equal Opportunity Employer

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