F&B Shift Mgr - Lotus Fine Dining Restaurant

Resorts World Catskills • Monticello, NY • 3d ago

Description

A F&B Shift Manager is responsible for working with the rest of the management team to run a profitable restaurant, where the quality of service, food and beverages are continually challenged and improved and where an environment that fosters creativity, free thinking and intelligent decision-making is encouraged. The Shift Manager will be responsible for certain shifts as assigned.

Essential Functions

Works as a member of a cohesive management team that supports each other's decisions and presents a united front to the staff.

Functions as a role model to staff as well as to junior managers.

Takes an active role in developing frequent diners through vowing to do whatever is necessary to ensure the return of every guest and to instill this philosophy in every employee.

Develops new ways to increase guest counts.

Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout the departments.

Works with the management team to determine appropriate staffing levels.

Operates with an awareness of staffing trends, upcoming seasonal business changes, and any other events, or issues which may have an impact on business, is essential.

Works towards maximizing sales and optimizing profits through the management of all cost centers.

Remains abreast of the budget and understand the reasons behind why the budgeted targets were or were not met.

Maintains high standards in all areas of security, safety, cleanliness and sanitation are essential.

Maintains the cleanliness and organization of the restaurant throughout each shift.

Communicates positively about the restaurants and has an attitude of success.

Creates an environment where people want to work and feel comfortable working.

Operates well with other managers, in terms of consistency, consensus on issues and flexibility.

Performs other tasks as assigned.

Core Competencies:

Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive

Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company's success

Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations

Demonstrates the courage and initiative to present new ideas and perspective to create positive results

Exhibits respectful consideration of viewpoints, situations and others

Puts the guest at the forefront of every decision

Essential Requirements

Possesses an awareness of and remains alert to all aspects of the operation throughout the shift and knows where to be and when.

Strong interpersonal and communication skills required

Strong organizational skills and attention to detail required

Demonstrates excellent communication and customer service skills

Able to work independently and make the right decisions for the business

Possesses a working knowledge of the POS system.

Proficiency in:

Opening and closing procedures

Running reports

Food knowledge

Beverage knowledge

Team Building and Employee Focus

Demonstrates a profit mentality by setting goals, following through and meeting goals.

Understands the acceptable levels of quality of our food and our beverages and as such to ensure that these products are ready for service every shift.

Demonstrates the ability to run a quality operation with attention to detail, in particular paying attention to temperature, lighting, music levels and the overall ambiance of the restaurant.

Understands the importance of employees and interacts with them in a mutually respectful and friendly manner.

Knowledge/Work Experience

Must be 21 years or older

High school diploma or G.E.D preferred

Prior restaurant experience or related education

Five (5) years of relevant experience with a minimum of three (3) years as a manager/supervisor in a high-volume Food & Beverage operation.

Must have a NYS Food Handlers Permit

Qualifications

Behaviors

Preferred

Team Player: Works well as a member of a group

Leader: Inspires teammates to follow them

Innovative: Consistently introduces new ideas and demonstrates original thinking

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated: Devoted to a task or purpose with loyalty or integrity

Experience

Preferred

2 years: Managing a Restaurant

4 years: Cash Handling

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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