Customer Service

Arkansas Employer • Little Rock, AR • 3h ago

This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4707760

This role is responsible for end-to-end order management, proactive customer communication, and inside sales support.

Position Summary:

The Customer Service Representative is a key point of contact for Image One customers and outside sales teams. The CSR works cross-departmentally to ensure orders are processed accurately, artwork flows smoothly, and products are delivered on time while consistently delivering a high-level customer experience. This position also plays an active role in driving revenue growth by supporting outside sales representatives, nurturing customer relationships, reactivating dormant accounts, and meeting monthly and annual sales goals through outbound prospecting and inbound lead follow-up.

Key Responsibilities:

Order Management & Execution:

Manage customer orders from order entry through final delivery,

ensuring accuracy, timelines, and quality

Oversee order follow-through, including artwork flow, production

coordination, inventory checks, and shipment tracking

Partner closely with internal departments including Licensing,

Artwork, Finance, and Production (Embroidery, Screen Printing, and Digital) to ensure seamless execution

Proactive communication with customers regarding order status,

artwork approvals, inventory availability, and shipment details

Identify and resolve order issues quickly while keeping customers

informed and confident throughout the process

Customer Experience & Relationship Management

Serve as the primary inside contact for assigned customers and

outside sales representatives

Maintain regular, proactive communication with customers to ensure

they feel supported and valued

Build and grow strong relationships with current customers while

reactivating dormant accounts

Connect with customers creatively through email, phone calls, and

strategic outreach to keep Image One top of mind

Consistently exceed customer expectations by anticipating needs and

delivering solutions

Sales Support & Growth

Support outside sales representatives by managing accounts,

preparing quotes, and identifying additional sales opportunities

Meet monthly and annual sales goals through outbound prospecting and

follow-up on inbound leads

Identify upsell and cross-sell opportunities within existing

accounts and communicate them to outside sales partners

Actively contribute to revenue growth by strengthening customer

loyalty and expanding account engagement

Collaboration & Continuous Improvement

Partner with internal teams to improve process, communication, and

overall customer satisfaction

Maintain accurate records of customer interactions, orders, and

opportunities in CRM and order management systems

Participate in ongoing training to stay current on products,

decoration methods, licensing requirements, and industry trends

Requirements

Qualifications & Experience

4+ years of customer service, order management, or inside sales

experience (apparel or promotional products industry preferred)

Experience selling headwear and apparel strongly preferred

Strong organizational skills with the ability to manage multiple

orders and priorities simultaneously

Excellent written and verbal communication skills with

customer-first mindset

Proven ability to work cross-functionally with multiple departments

Sales-oriented mindset with experience meeting or contributing to

sales goals

Proficient in CRM systems and order management tools

Must be proficient in Excell, Word, and other computer applications

Ability to travel occasionally for tradeshows or key customer

accounts

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