Summary The incumbent provides support to the audiology service at the Kansas City VAMC and associated outpatient clinics. The primary purpose of the position is to provide a wide range of clerical, administrative, and logistical support functions beneficial to the operations of Audiology. Duties utilize administrative and technical skills, positive communications skills with internal and external customers, and ability to prioritize work to meet deadlines. Responsibilities Duties and responsibilities include, but are not limited to: Receives, processes, and/or distributes all incoming and outgoing mail for the service ensuring items requiring additional action are appropriately disseminated for completion. Receives and triages calls and electronic communications to appropriate sources. Refers technical matters to the individual with appropriate knowledge and expertise. Responds using established business practices involving established policy or standard operating procedures according to the situation. Establishes and maintains tracking log of incoming and outgoing correspondence and follows up on suspense dates to ensure that required actions and responses are made within deadlines. Provides general information on routine service issues and assists in providing detailed information to interested parties as appropriate. Reviews outgoing correspondence for conformance with general policy, factual correctness, adequacy of grammar, and replated mechanical features. Assist management in the hiring process by completing HR paperwork, scheduling interviews, and arranging panels. Create new employee folders and provide support for new employees i.e. assign Vista and CPRS keys, as well as grant access to the consult pathways necessary. Maintains the credentialing and privileging records for professional clinical staff as required. Manages records related to the requirements of the Focused Professional Practice Evaluation (FPPE) and Ongoing Professional Practice Evaluation (OPPE) programs. Monitors expiration dates of licensure and privileges; notifying leadership of renewal dates. Ensures completion of peer reviews per procedure. Enters and maintains time and attendance records for service staff, creating and modifying staff schedules, entering premium pay requests, entering leave requests per approved proxy, and completing corrected timecards. Coordinates travel, prepares travel paperwork, and ensures timecards reflect appropriate leave. Work Schedule: Monday - Friday, 7:30am - 4:00pm. CST Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD103620 Relocation/Recruitment Incentives: Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/06/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Enters and maintains time and attendance records for service staff, creating and modifying staff schedules, entering premium pay requests, entering leave requests per approved proxy, and completing corrected timecards. Manages stock levels of supplies for the service. Assists with the purchasing and procurement transactions for the full range of administrative and medical support materials utilized to meet the service¿s needs. Conducts physical inspection and inventory of all transactions and acts to resolve discrepancies that affect the accuracy of customer order and packing list. Ensures internal quality controls of medical supplies are established and maintained by rotating stock, checking for outdated materials, and maintaining the appropriate safeguards and temperature controls. Maintains procurement records and reports. Assist management in the hiring process by completing HR paperwork, scheduling interviews, and arranging panels. Website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
