Financial Solutions Center Manager

First Commonwealth Bank • Massillon, OH • 3h ago

As a First Commonwealth Financial Solutions Center Manager, you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer experience, and the role each employees plays in delivering on our Customer Service Promise every day. You have a passion for building relationships, educating, advising and identifying opportunities to equip our customers and employees with financial solutions that will help them achieve Financial Confidence. You will lead a Financial Solutions Center with effective communication, ongoing coaching and relentless execution on our mission and vision and drive development for your team members. With a high level of accountability for all aspects of your Center's success, you drive for high-performance results within a competitive and demanding financial solutions sales environment. You will lead your team to execute a well-defined plan for delivering the entire bank to your community. You will personally drive small business sales through consistent and on-going business development activities focused on expanding existing customer relationships and engaging new prospects to win both their personal and business related banking relationships.
What Great Looks Like in this Role
As an FSCM, your days will be divided into 5 essential job functions:
Grow Small Business Relationships - 40% of your time will be spent establishing and growing relationships with the small businesses in your community. You will do this through the following activities:
a. Network and leverage centers of influence
b. Build real relationships with your existing customers (book of business)
c. Be active in your community
d. Maintain a consistent small business lending pipeline to reach your goals and grow your balance sheet
e. Plan, set and conduct outbound calls and appointments; send thank you notes; quickly follow up and document your activities in Synapsis.
f. Actively prospect to grow your BOB using various tools
g. Work with your business partners to deepen relationships by identifying solutions and facilitating introductions
Grow Consumer Relationships - 30% of your time will be spent establishing and growing consumer relationships through the following activities:
a. Execute on BUILD, 8 Step Sales Process and our Customer Service Promise
b. Develop, train and empower your team to grow existing and new customer relationships by driving sales conversations and activities
c. Engage with existing business customers to uncover personal opportunities
d. Be relentless in following up to deepen relationships and grow your consumer balance sheet
e. Ask for referrals from your existing customers, thanking them and following up with them
Developing Your Team and Yourself - 20% of your time will be spent ensuring that you and your team are engaging in the right activities to drive growth, both in balance sheets and in yourselves. This will happen by:
a. Planning your day and scheduling your team effectively and efficiently
b. Always looking for new, talented professionals who would bring value to FCB
c. Effectively onboarding new employees to ensure a positive start to their career here; manage both the experience and the details
d. Continuously assessing the skills of your team, providing consistent, valuable and honest feedback for their improvement
e. Holding employees accountable for their results and develop actions plans for success; celebrate their successes
f. Investing in the individual development of your employees through formal and on the spot coaching, training and modeling behaviors
Manage Operations and Compliance - 10% of your time will be spent ensuring your office is a well-oiled machine. You will do this by:
a. Partnering closely with your OSC to manage risk and adherence to our policies and procedures for the safety of o
Ap

Similar Jobs

VP, Lifecycle Marketing - Synchrony Bank

Synchrony • Canton, OH • 3h ago

Finance, Accounting & Banking

Role Summary/Purpose: Synchrony is continuing to build a world class Online Digital Bank - with smart savings products that help customers create better futures. Our Consumer Bank Marketing team brings these products to...

3h ago

Go to Apply

VP, Lifecycle Marketing - Synchrony Bank

Synchrony • Canton, OH • 3h ago

Finance, Accounting & Banking

3h ago

Go to Apply

Banking Market Manager (MLO) - PNC Private Bank

PNC • Akron, OH • 3h ago

Finance, Accounting & Banking

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to...

3h ago

Go to Apply

Business Banking Relationship Manager 2

U.S. Bank • Fairlawn, OH • 1d ago

Finance, Accounting & Banking

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it tak...

1d ago

Go to Apply

Accounting Specialist

TRI COUNTY JOBS FOR OHIOS GRADUATES • Akron, OH • 1d ago

Finance, Accounting & Banking

We are seeking a detail-oriented and reliable Accounting Specialist to join our team in Summit County. In this key role, you will support financial best practices, ensure compliance with regulations, and support the orga...

1d ago

Go to Apply

Accounts Receivable Specialist

Kelly Services • North Canton, OH • 3d ago

Finance, Accounting & Banking

Accounts Receivable Specialist Location: North Canton, OH Status: Contract Full-Time | On-site Pay Rate: $23-24.00/hour (Based on experience) A leader in traffic controls the team of problem-solvers and people protectors...

3d ago

Go to Apply

Auto Physical Damage Claims Lead Appraiser - Field

Ohio Farmers Insurance Company • Seville, OH • 6d ago

Finance, Accounting & Banking

Job Summary The Auto Physical Damage Claims Lead Appraiser works within significant limits and authority on Automobile Physical Damage (APD) and specialty equipment claim. The role appraises, analyzes, negotiates, and se...

6d ago

Go to Apply

Senior Accountant

METRO Regional Transit Authority • Akron, OH • 6d ago

Finance, Accounting & Banking

Position Summary: Responsible for ensuring fiscal responsibility and proper accountability of METRO funds by administering and maintaining general accounting records including general ledger, payroll, accounting systems...

6d ago

Go to Apply

Commercial Lending Relationship Manager

FARMERS NATIONAL BANK OF CANFIELD • Orrville, OH • 6d ago

Finance, Accounting & Banking

Description ESSENTIAL DUTIES and RESPONSIBILITIES include, but are not limited to the following: Sell business products and services to commercial customers and prospects as opportunities occur or required by management,...

6d ago

Go to Apply

General Liability Claims Specialist

Ohio Farmers Insurance Company • Seville, OH • 6d ago

Finance, Accounting & Banking

Job Summary The Claims Specialist works on highly complex claim assignments requiring specialized knowledge. The role handles activities including, but not limited to, coverage analysis, liability and damage investigatio...

6d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.