Account Specialist Hospital

WM • Albany, NY • 2h ago

Stericycle is now part of WM!!! To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release!

I. Job Summary

The Account Specialist is a tenured professional who has the proven ability to manage customer relationships at the manager and executive level within small to mid-size regional accounts. They will represent the full portfolio of Stericycle regulated waste solutions to include multiple waste streams solutions which address sustainability, compliance, and efficiency needs of corporate stakeholders, local service providers, and patients/customers. This role is the ultimate owner of Stericycle's relationships with existing mid-size regional account customers, providing exceptional account management and solutions to meet customer needs. They are responsible for the profitable growth and retention of their assigned books of business. Accounts managed by this role are typically small to mid-size regional accounts with locations across the US.

II. Essential Duties and Responsibilities

Manage assigned regional accounts with multiple service lines.

Manage and develop existing accounts to retain and improve profitability, manage renewals, position for additional services, and ensure customer satisfaction.

Collaborate with key departments to effectively manage assigned accounts and position for continued growth.

Grow accounts to identify and develop relationships with all key stakeholders and decision makers.

Consistently position Stericycle as the industry leader and best solution provider.

Act as a Trusted Advisor through a consultative sales approach supported by industry and regulatory knowledge and utilization of our network of resources.

Facilitate effective customer communication, including formal presentations, conversations, active listening, and follow up.

Enter and maintain accurate information in Salesforce.com and follow pipeline guidelines and expectations.

Formulates strategies to retain customers where revenue may be decreasing by using "out of the box" @type thinking. Partner with the Pricing Desk and Operations team on retention, customer issues and concerns. Debrief on any service issues with SM, Operations Manager, and CSRs, as required

Perform other duties and responsibilities, as assigned

III. Qualifications - Must live and work in the US.

A. Required Qualifications

Bachelor's degree in Sales, Marketing, Management or in lieu of degree High School diploma or equivalent and 4 years of relevant work experience (In addition to the experience requirement)

Two years of direct and indirect sales experience with a focus on account management, business development and/or emerging markets, or the equivalent in related work experience

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

The expected base pay range for this position across the U.S is $56,500 - $67,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

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