Customer Service Representative

Aerotek • Green Bay, WI • 3h ago

Job Title: Shipping and Receiving Clerk Job Description

Support customers by handling inquiries, preparing quotes, and processing, expediting, and managing orders and returns. This role sources parts from suppliers nationwide and assists in driving sales through upselling, add-on recommendations, and customer education. The associate also supports warehouse operations by stocking inventory, pulling orders, and delivering products to customers as needed. This position requires strong customer service skills, attention to detail, and the ability to work in both office and warehouse environments.

Responsibilities

Handle customer inquiries and prepare quotes.

Process, expedite, and manage orders and returns.

Source parts from suppliers nationwide.

Drive sales through upselling and add-on recommendations.

Educate customers on products and services.

Stock inventory and pull orders in the warehouse.

Deliver products to customers as needed.

Essential Skills

Strong customer service skills.

Attention to detail.

Proficiency in SAP systems.

Excellent communication and computer skills.

Ability to manage logistics and direct calls.

Experience in customer support and documentation of orders.

Additional Skills & Qualifications

Preferred experience in customer service or inside sales.

Strong multitasking skills.

Comfortable with technical products.

Proficient in order entry and Microsoft Office.

Solutions-focused mindset.

Why Work Here?

Enjoy a Star Plan with a monthly bonus based on branch production. Experience growth opportunities beyond sales and longevity in your career.

Work Environment

Work closely with a team of 4 to 5 colleagues in a relaxed but focused environment, balancing tasks between the office and the warehouse.

Job Type & Location

This is a Permanent position based out of Green Bay, WI.

Pay and Benefits

The pay range for this position is $21.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Green Bay,WI.

Application Deadline

This position is anticipated to close on Apr 8, 2026.

About Aerotek:

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry - from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies' construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Aerotek

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